Quality Manager

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

To provide direction to the quality department in the areas of safety, service, performance, quality and leadership. Will ensure that the quality of all products produced within the production facility will be done so in a safe and wholesome manner. Develop and maintain policies, procedures and documentation that assure the highest level of quality and customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

• Provide leadership, direction and training to the plant in areas such as quality, food safety, plant safety sanitation, good manufacturing practices and customer service.
• Maintain continuous communication with all departments to assure production priorities and shortfalls are addressed in a timely manner, to not impact customer service.
• Establish and review HACCP programs.
• Conduct Customer, regulatory and in-house audits.
• Monitor plant performance and develop/implement action plans to understand and address areas of concern.
• Maintain a clear understanding of customer requirements.
• Develop and maintain operational quality standards, batch sheets and specification sheets.
• Adherence to all customer Quality policies and procedures as stated in the customer’s manuals.
• Create a positive working environment for all associates; one that supports continuous improvement, reinforces company philosophy and policies, and ensures that every individual is treated with respect.
• Adhere to all regulatory rules and regulations, ensuring that food safety and product performance standards are met.

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Qualifications/Skills

Leadership- Essential

Budget Management- Essential

Operations Management- Essential

Undergraduate degree in Biology or Chemistry or related field- Essential

Project Management- Essential

Vendor /Contract Management- Essential

Metric Management- Essential

Communication/People Skills- Essential

Minimum Experience

Knowledge of Statistical Process Control -Desirable

Understanding of regulatory guidelines-Desirable

Customer interaction-Desirable

Salaried and hourly management skills- Essential

Organizational Skills- Essential

Sensory knowledge-Desirable

Food or pharmaceutical knowledge- Essential

MSI Express is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)