Service Coordinator, Marine Diesel Engines

Job Type

Full-time

Description

Service Coordinator – Marine Diesel Engines

Location: Salmon Bay, Seattle, WA

Wage Range: $31.00 - $41.00

Bonus: Eligible for annual performance bonus

Schedule: Monday–Friday, standard business hours, with some overtime and weekend on-call rotation

Travel: Up to 25%

Direct Reports: Marine Engine Technicians

Driver’s License Required; TWIC card or ability to obtain one preferred

Keep Marine Operations Moving. Lead a Team That Powers the Industry.

MSHS Pacific Power Group is seeking a structured, detail-driven Service Coordinator – Marine Diesel Engines to lead and support our marine service operations in Seattle. This role is ideal for someone who thrives in a fast-paced environment, communicates persuasively, and can motivate and influence both internal teams and customers.

You will manage service repair orders, coordinate workloads for marine engine technicians, and ensure exceptional follow-through from job initiation to CLEAN billing. Success in this role requires a disciplined approach, strong organizational skills, and the ability to remain optimistic and adaptable amid shifting priorities.

If you’re the type of person who gains energy from working with others, stays calm under pressure, and excels at keeping multiple tasks on track—this is a strong fit for you.

What You’ll Do

• Lead and support a team of Marine Engine Technicians to ensure efficient and effective job execution
• Open, manage, and close Service Repair Orders (SROs) with precision and accuracy
• Coordinate communication across departments (service, parts, sales, logistics, and customers)
• Review estimates, POs, labor entries, and vendor invoices for billing accuracy
• Ensure CLEAN billing within 5 days of job completion
• Support collections and monitor open AR issues
• Track customer feedback, identify trends, and help drive service improvements
• Meet margin improvement goals through accurate planning, documentation, and execution
• Maintain an orderly, systematic workflow and ensure processes are followed
• Adapt quickly to urgent requests, priority changes, and unpredictable scenarios
• Represent MSHS with a positive, persuasive, and customer-focused communication style
  
  

Required Skills, Experience & Abilities

• 3 years of experience in service coordination, operations, dispatch, or technical support
• Experience in a dynamic service environment requiring multitasking and rapid decision-making
• Strong verbal and written communication skills; able to influence and collaborate across teams
• High attention to detail with consistent follow-through
• Time-management excellence; able to manage competing priorities
• Experience with ERP systems and Microsoft Office Suite
• Valid driver’s license
• Ability to travel up to 25%
• Self-motivated, dependable, and comfortable in a structured, process-driven environment
  
  

Preferred Skills & Experience

• Marine, maritime, diesel engine, or power-generation industry experience
• Ability to read and understand technical drawings and documents
• Prior experience supporting or leading field service technicians
• Experience improving workflows, efficiencies, or customer satisfaction processes
  
  

Benefits

• Medical, Dental, Vision
• HSA & FSA options
• 401(k) with 7% Company Match
• Competitive PTO 10 Paid Holidays
• Life Insurance, AD&D, Short-Term & Long-Term Disability
• Pet Insurance, Legal/Identity Theft Protection
• Health Advocate Services
• Tuition Assistance
• Maternity & Paternity Leave, Adoption Aid
• Employee Recognition Programs
• Referral Bonuses
• And more!
  
  

Ready to Lead, Influence, and Make an Impact?

At MSHS Pacific Power Group, we keep vessels moving and industries operating. If you’re a disciplined, people-focused coordinator who thrives in a busy, evolving environment—and you’re ready to lead a skilled marine service team—we want to hear from you.

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.

Salary Description

31.00 - 41.00 per hour (DOE)