What are the responsibilities and job description for the Hotel and Ground Service Specialist position at MSH?
Job Type
Full-time
Job Title
Hotel and Ground Service Specialist
Location
Aventura, FL — Hybrid 4 days onsite Fridays remote – flexible hours
Compensation
$55,000 10% annual bonus
Overview
What We're Actually Searching for -This is not a generalist coordinator hire. The client needs someone with hands-on operational and logistics experience who can plug directly into supporting the sales team on turnaround operations, hotel and ground services, and the RFP/contracting process. The right candidate understands the mechanics of travel operations — not just the surface level.
Job Summary
Responsible for supporting shoreside operations related to the passenger airport, hotel, and pier experience. This role focuses on assisting with turnaround operations, hotel and ground service programs, and partner coordination, while supporting internal teams and external providers to ensure smooth operational execution.
Education:
- BS/BA or equivalent professional experience in travel industry
- Multilingual preferred
Must-Haves
- 2 years in travel operations, logistics, hotel/ground services, or hospitality management
- Experience with or strong understanding of the RFP process — contracts and negotiations matter here
- Local to the Aventura/South Florida area — commute is a real concern for the client
- Operationally minded — this person needs to support a sales team, not just do admin work
- Strong organizational skills with the ability to handle real-time issues and special requests
Nice-to-Haves
- Cruise, luxury travel, or DMC/tour operator background
- Multilingual
- Familiarity with reservation or operational systems
- Experience working with external vendor and partner relationships
Salary : $55,000