What are the responsibilities and job description for the Premium Membership Executive - Knicks position at MSG Sports?
The Premium Membership Executive will provide exemplary service to 600 plus New York Knicks and/or New York Rangers Teams' season ticket accounts. Included in their portfolio will be managing our most premium and valuable accounts: Madison Club, Delta Club and JP Morgan Club seats. In addition to maximizing retention, cross/up selling they will be tasked with providing the highest level of service and response for our most premium seat holders. Successfully manage, grow and enhance customer satisfaction, while contributing to department wide revenues. Maximize retention and renewal revenues for MSG Teams' franchises via year-round service and relationship-focused efforts to retain, renew and grow existing subscription. Coordinate the implementation of premium retention marketing programs, events and service initiatives. Work in conjunction with Account Executives and Sales Team to present new subscription and premium seating opportunities in new arena. Develop, maintain and manage account contact database records related customer service calls, correspondence and seat visits in addition to other retention-related programs. Foster positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental contacts. Visibility and Availability on Game Nights in premium club spaces.
What will you do?
• Maximize retention/renewal revenues and support new sales/up-sales and cross-sales for all MSG teams/franchises via year-round service and relationship-focused efforts to retain and renew existing subscription and partial subscription account clients
• Emphasis on developing relationships and knowledge of premium accounts. Ongoing needs analysis to put in the best position for retention and growth.
• Coordinate in the implementation of retention marketing programs, events and service initiatives as defined by management.
• Focus game night interactions in club spaces through visibility and interaction with members.
• Develop, maintain and manage account contact database records of year-round service related customer “touches” - pro-active calls, correspondence and seat visits in addition to other retention-related programs.
What do you need to succeed?
• 4-6 years experience in strong service environment, preferably in hospitality, sports and/or entertainment fields. Strong Knowledge of leading brand and experientially-driven customer service principles.
• Familiarity and skill in handling elite-level client service issues and managing affairs with potential new corporate and personal clients from the general public.
• Ability to think and function with service-oriented mid-set despite challenging client expectations/urgency.
• Demonstrated success in communicating and executing company policies and standards under frequently challenging circumstances with key clients where millions of dollars in revenue are in-play.
• Demonstrated experience in support/enabling defined marketing, promotions, special events, etc. with the goal of cultivating new business opportunities and new revenue streams while driving retention of customers.
• Ability to address and solve problems, often under duress
• Ability to operate specific ticketing and database management systems
The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.
Why is MSG for me?
Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, an NBA 2K League franchise. MSG Sports also operates two professional sports team performance centers – the MSG Training Center in Greenburgh, NY and the CLG Performance Center in Los Angeles, CA. More information is available at www.msgsports.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-LF1
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