Business Central & IT Support Analyst

Mission

Provide frontline IT and application support for the team, owning day-to-day help desk requests and serving as the go to resource for Microsoft Dynamics 365 Business Central issues across finance, sales, purchasing, and warehouse operations, so users can work efficiently, and system problems do not disrupt the business.

Key Responsibilities

• Serve as the first point of contact for internal IT support requests (accounts, basic hardware/software issues, connectivity, printers, etc.), escalating more complex issues to external IT or vendors as needed.
• Provide day-to-day application support for Microsoft Dynamics 365 Business Central across finance, sales, purchasing, and warehouse operations, including:
• Troubleshooting user errors in AR, AP, purchasing, sales orders, and warehouse documents.
• Guiding users through correct workflows for posting, approvals, matching, and corrections.
• Logging and tracking issues, identifying recurring problems, and proposing fixes or training.
• Support warehouse and inventory processes in BC:
• Item setup, units of measure, locations, and bins.
• Warehouse receipts/shipments, picks and putaways, transfers between locations.
• Inventory adjustments, cycle counts, and resolving on hand quantity discrepancies.
• Work closely with warehouse, operations, and finance to ensure BC transactions reflect physical movements and shipments accurately and on time.
• Manage and triage a shared help desk/ticket queue, ensuring timely responses and clear communication to end users.
• Create and maintain user documentation, quick reference guides, and simple training materials for Business Central and other key systems.
• Assist with user onboarding and offboarding (accounts, permissions, basic device setup) in coordination with external IT providers.
• Support small configuration updates and role/permission changes in Business Central under direction from the Senior System Administrator; participate in testing when new BC features, integrations, or process changes are rolled out.
  
  

Required Experience And Skills

• 2–5 years in an IT help desk, application support, or business systems support role.
• Hands on experience supporting an ERP or similar business system; Microsoft Dynamics 365 Business Central or Dynamics NAV experience strongly preferred.
• Experience supporting distribution or warehouse operations in an ERP (receiving, picking, shipping, inventory transactions).
• Strong troubleshooting skills; able to distinguish user errors, process gaps, and basic configuration issues.
• Understanding of core business processes: AP, AR, purchasing, sales orders, and inventory/warehouse flows.
• Excellent written and verbal communication; able to explain technical topics in plain language and train nontechnical users.
• Highly organized and able to manage multiple tickets and priorities in a fast paced environment.
  
  

Personal Attributes

• Service oriented and patient; enjoys helping colleagues solve problems and improve their use of systems.
• Curious and proactive; willing to dig into Business Central and learn how processes connect across finance and warehouse operations.