What are the responsibilities and job description for the Mortgage Loan Processor position at MSC SERVICES LLC?
Position: Mortgage Loan Processor
Department: Retail Processing
Reports To: Processing Team Lead
Location: Diamond Bar, CA
Onsite or Hybrid
Exempt: No
Non-exempt: Yes
The anticipated hourly compensation range for this position is $27.76–$37.62, plus incentives
About Mortgage Solutions Financial
Mortgage Solutions Financial is a national mortgage lender headquartered in Colorado Springs, Colorado. We believe every client should be served with integrity, dignity, and respect. We are committed to providing mortgage solutions that support our clients’ best interests and empower them to make responsible, informed financial decisions.
About the Role
Mortgage Solutions Financial is seeking an experienced Mortgage Loan Processor II to support our Retail Processing team. This role serves as an important partner and liaison between borrowers, Loan Officers, underwriting, and third-party service providers throughout the mortgage loan process.
The Mortgage Loan Processor II is responsible for gathering and reviewing loan documentation, maintaining accurate loan records, communicating loan status updates, and helping ensure loans move efficiently from application through closing. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced mortgage environment.
What You’ll Do
- Verify that all required disclosures, checklists, and program-specific documents are complete and included in the loan file.
- Maintain the Loan Origination System with real-time status updates and detailed records of borrower and third-party communications.
- Serve as the primary point of contact for borrowers when collecting missing or additional documentation.
- Coordinate with appraisers, title companies, employers, and other third parties to clear loan conditions.
- Communicate underwriting approvals, outstanding conditions, and loan status updates to Loan Officers and clients.
- Prepare completed loan packages and submit them to Underwriting for approval.
- Ensure closing instructions and required documents are delivered to the title company according to established deadlines.
- Review final settlement statements with the Loan Officer before closing.
- Collaborate with Mortgage Experts and internal partners to provide a smooth and positive client experience.
- Maintain regular, reliable, and predictable attendance.
- Perform other duties as assigned.
What You’ll Bring
- A strong understanding of mortgage compliance regulations, loan program guidelines, and loan structure.
- Excellent written and verbal communication skills.
- Strong attention to detail, time-management, and organizational skills.
- The ability to work independently while contributing effectively as part of a team.
- The ability to succeed in a fast-paced, changing, and high-production environment.
- A solutions-oriented approach and the ability to independently manage challenging situations.
- A commitment to providing exceptional service to clients and referral partners.
Experience and Education
- Previous experience working with FHA, VA, and USDA loan programs and related websites is required.
- A minimum of three years of mortgage processing, underwriting, originating, or combined mortgage industry experience is required.
Physical Requirements
- Ability to remain in a stationary position for prolonged periods while working at a desk and computer.
- Periodic movement within the work or home-office environment.
- Ability to occasionally lift up to 10 pounds.
Compensation and Benefits
Mortgage Solutions Financial offers a comprehensive benefits package and paid time off for eligible employees. Benefits include:
- Medical, dental, and vision insurance
- Health Savings Account and Flexible Spending Account options
- Life and accidental death and dismemberment insurance
- Voluntary supplemental life insurance
- Voluntary short-term and long-term disability coverage
- Supplemental insurance options
- Company retirement plan participation for eligible employees
Equal Employment Opportunity
Mortgage Solutions Financial is an equal opportunity employer. All applicants and employees are considered without regard to race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, veteran status, or any other status protected by applicable law.
Mortgage Solutions Financial is committed to providing reasonable accommodations to qualified applicants and employees. Individuals who require an accommodation during the application process or to perform the essential functions of the position should contact Human Resources.
Salary : $27 - $37