Operations Coordinator - Project Cargo

Operations Coordinator - Project Cargo

MSC USA - Houston

 Job Summary

Handles the operational side of assigned break bulk cargo shipments, which cover all directions, worldwide. Analyzes, tracks, and reports shipments using MSC proprietary system, excel reports and Power BI.

Key Responsibilities

• Communicates and coordinates with various departments in MSC and 3rd parties (e.g. ports, terminals & vendors) to ensure the smooth transportation of Break bulk cargo; Proposes solutions to operational problems.
• Monitors, tracks, and reports shipments using MSC proprietary IT system along with excel reports and Power BI.
• Constantly assesses and understands risk and ensures the safety standards are observed at every step of the process.
• Evaluates the operational feasibility of the break bulk cargo transportation, in collaboration with terminals and vendors.
• Proactively tracks project details and develops contingencies for potential issues with movement timelines; Provides a timely and accurate response to customer’s inquiries regarding transportation milestones and shipment details.
• Follows up project cargo shipments from origin to destination; Enters and monitors shipment information using our MSC proprietary IT system.
• Assumes documentary and customer service responsibility for all assigned shipments; Maintains efficient ocean shipments documentation and correspondence.
• Establishes and maintains positive relationships with customers and vendors; Liaises with shippers, consignees, government agencies, stevedores, terminals, and overseas offices, as necessary.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Maintains export, import and foreign to foreign regulation knowledge of countries and document changes.
• Performs other related duties as assigned.

 This role requires working on-site in the office for five days a week, from Monday to Friday - there is no option for fully remote or hybrid work in this role.

Qualifications & Key Competencies:

• Bachelor’s degree in business, analytics, supply chain or related field (preferred) or equivalent experience
• Prior experience in supply chain, transportation, shipping, logistics, preferred.
• Experience analyzing data and trends
• English: advanced
• Strong attention to detail
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
  
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Salary : $50,000