L3 Application Support Specialist

MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

 L3 Application Support Specialist

The Role & Key Responsibilities:

THE ROLE

Within this team, we are looking for an IT Product Specialist / Level 3 Application Support which mission is to recommend and facilitate the design, development, rollout, run and evolutions of OneVision Agency modules, to meet the company’s strategic objectives and business requirements as well as implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day-to-day application care for our international clients. Some tasks may require testing user interface (not code testing).

This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2019 and newer). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).

Responsibilities within L3 support:

• In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system.
• Manage the dependencies of the Product Backlog with other Products.
• Be an active contributor in production release as well as for migration and transition.
• Support the Key Users in testing activities, providing guidance and listening to their enquiries.
• Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency.
• Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.
• Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.
• Proactively follow the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.

LOCATION

           -  Full Time, Hybrid position in Warren, New Jersey.
       - Candidate MUST be able to reliably commute daily.

           -   Availability for travel may be required after gaining sufficient knowledge.

BENEFITS

• 401(k)
• 401(k) matching
• Health, Dental, Vision insurance
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Qualifications and Experience:

-          Understanding client–server application architecture

-          Knowledge of Windows Server 2019 and newer

-          Ability to write SQL queries

-          Proficiency in usage of SQL Server Management Studio

-          Experience in software configuration and testing

-          Understanding of IT security concepts

-          Customer service oriented

-          Customer service experience: 1 year (Preferred)

           Optional Requirements:

           -     Shipping or accounting knowledge at a functional or business unit level

           -     Basic knowledge of Networking, Active Directory

           -     Previous support experience for Windows services and APIs

           Education level:

     -     Recent colleague graduate (BA)

            Or

     -     High School graduates with sufficient industry/field experience