EDI Support Analyst

MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

 EDI Support Analyst

Salary Range: 60,000.00 - 65,000.00 USD

The Role & Key Responsibilities:

THE ROLE
We are seeking a motivated and detail-oriented EDI Support Analyst to join our team. This is an excellent opportunity for someone with foundational IT knowledge and SQL skills who is eager to grow in the field of Electronic Data Interchange (EDI). The ideal candidate will be a quick learner with strong problem-solving abilities and a passion for supporting business-critical systems.

KEY RESPONSIBILITIES

• Analyze and troubleshoot EDI errors and failures across various transaction types
• Provide technical support to internal users and external trading partners
• Monitor EDI transaction flows and proactively identify issues
• Assist in onboarding new trading partners and maintaining existing integrations
• Document issues, resolutions, and procedures for future reference
• Collaborate with cross-functional teams to understand business and technical requirements
• Learn and apply EDI standards such as ANSI X12, EDIFACT, and XML.

LOCATION

• Full Time, Hybrid position in Warren, New Jersey.
• Candidate MUST be able to reliably commute daily.
• Availability for travel may be required after gaining sufficient knowledge

BENEFITS

• 401(k)
• 401(k) matching
• Health, Dental, Vision insurance
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Qualifications and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent certification/experience
• Basic understanding of EDI formats (e.g., X12, EDIFACT, XML, flat files)
• Familiarity with writing and executing SQL queries (MS SQL Server preferred)
• Strong analytical and troubleshooting skills
• Good understanding of network protocols such as FTP, SFTP, AS2, and VAN
• Excellent verbal and written communication skills
• Highly organized with the ability to manage multiple tasks and priorities
• Willingness to learn and grow in a fast-paced technical environment

Preferred but Not Required

• Prior experience in EDI support or data integration
• Exposure to ocean shipping industry processes or systems