Customer Care Resource Agent

Customer Care Resource Agent BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :19986 Employment Type : Full Time Job Category : Customer Service/Support Work Location : Southfield, MI BRIEF POSITION SUMMARY: The Customer Resource Agent is an entry-level position in a high-performance customer care environment, providing excellent service to established Tier II Redistribution customers through various communication channels. DUTIES AND RESPONSIBILITIES: Provide personalized customer service by using interpersonal skills, establishing rapport, and maintaining a positive, friendly attitude. Use multiple communication channels (phone within a call center environment, web, email, and chat) to resolve customer needs, including but not limited to order tracking/tracing, delivery status, and RMA entry. Accurately update systems with status details and other relevant information. Collaborate with management to resolve customer questions and concerns. Foster the MSC Culture within the department and throughout the company to ensure unity of vision and support the company's mission. Consistently meet or exceed all assigned operational, customer experience, and service-level metrics. Participate in special projects and perform additional duties as required. EDUCATION AND EXPERIENCE: High school diploma or equivalent required. Customer service, call center, or web-based internet chat experience preferred. SKILLS: Strong verbal and written communication skills, including the ability to use standard grammar. Accurate typing and data entry skills. Above-average computer and technical skills (e.g., proficient with search tools, web browsers, email, file attachments, tracking tools, website functionality, and web chat). OTHER REQUIREMENTS: This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI). Compensation starting at $16.29 - $25.60 / hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.