What are the responsibilities and job description for the Cruise Sales Consultant position at MSC Cruises?
MSC Cruises, the world’s third largest and fastest growing cruise line brand is hiring for the MSC Cruise Concierge position. The MSC Cruise Concierge is a multi-channel salesperson, responsible for selling MSC Cruises products and services, contributing to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards MSC Cruises customers. A MSC Cruise Concierge is also responsible for the effective handling of all individual customers’ requests coming by telephone, email, social media, and chat, in line with MSC Service Standards & Procedures.
Fluent English, oral and written. (Any additional language is considered an advantage).
High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
Proven resilience and ability to work well under pressure.
Flexibility to work occasional extended hours, evening hours, and weekends.
Strong understanding of customer, market dynamics and requirements.
Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
Sell consultatively and make recommendations to prospects and existing guests.
Maximize all opportunities in the process of the sale.
Maintain contact with all clients to ensure high levels of client satisfaction
.Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
Meet assigned annual sales quota and other relevant individual and departmental KPIs.
Assist in departmental sales efforts to move soft sailings and last-minute inventory.
Proactively establish and maintain effective working team relationships with all support departments.
Adherence to schedule, objectives, and goals.
Other duties as assigned by management.VISA REQUIREMENTS (if any)
US passport or Green CardPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Fluent English, oral and written. (Any additional language is considered an advantage).
High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
Proven resilience and ability to work well under pressure.
Flexibility to work occasional extended hours, evening hours, and weekends.
Strong understanding of customer, market dynamics and requirements.
Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
Sell consultatively and make recommendations to prospects and existing guests.
Maximize all opportunities in the process of the sale.
Maintain contact with all clients to ensure high levels of client satisfaction
.Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
Meet assigned annual sales quota and other relevant individual and departmental KPIs.
Assist in departmental sales efforts to move soft sailings and last-minute inventory.
Proactively establish and maintain effective working team relationships with all support departments.
Adherence to schedule, objectives, and goals.
Other duties as assigned by management.VISA REQUIREMENTS (if any)
US passport or Green CardPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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