Field Applications Engineer

Job Description: Field Applications Engineer

Employer Information

Organization Name: MS Ultrasonic Technology, LLC

About Our Organization: MS Ultrasonic Technology, LLC offers customers a wide variety of solutions in the field of ultrasonic technologies: from ultrasonic components and ultrasonic systems to ultrasonic special machines and servo presses. MS Ultrasonic Technology, LLC is part of MS Ultrasonic Technology Group.

Job Department: Service - sonxTOP
Job Division: United States
Job Location: Howell
State: Michigan

FLSA Classification

Non- Exempt

Reports to

Nick Wiley – Head of Sales, SonxTOP

Prepared By: Nick Wiley

Prepared Date: 

Job Description 

Summary/Objective 

Act as the bridge between sales, engineering, and service by executing in-house and customer driven R&D on standard equipment. Split time between SonxTOP Laboratory / Operations and SonxTOP Service in the USA.

Essential Functions and Competencies

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Prepare, set up, carry out, and document in-house and customer trials, machine acceptance, and field service
• Prepare, set-up and carry out trade shows, exhibitions, and open house events
• Coordinate and perform service and support calls for SonxTOP serial machines (USA)
• Interface and coordinate service calls and machine calibrations between engineering, sales, and clients
• Training and instruction at customers meetings
• Use and maintain measuring devices, testing devices and accessories
• Must be able to travel in connection with upcoming projects
• Must be able to work with a team and in high stress environments
• Must be able to manage time between service and laboratory needs

Supervisory responsibilities

N/A

Work environment

The employee must be able to function independently in a variety of different work environments from industrial environments, which are concerned with heavy machinery and specialized equipment, to the computer and programming scene where the application engineer will be reliant on technology and software. The employee may encounter high stress environments that require quick thinking and decision making.

Physical demands

The employee is regularly required to sit; grab or reach, handle, or feel and talk or hear. The employee is occasionally required to stand and/or walk. The employee is occasionally required to twist, bend, independently lay on floor to repair machines. The employee must be able to navigate an industrial environment with equipment that is mobile and regularly relocated. The employee must be able to inspect/repair machinery and equipment visually and/or physically. The employee must occasionally lift and/or move up to 50 pounds. The employee must be able to work in high stress situations.

Travel Required

The employee must be able to travel both locally and internationally (including but not limited to Canada, Germany, Mexico, Brazil & China). Typically 30-60%.

Preferred Education and Experience

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, related technical field, or equivalent experience 
• 3 years of experience supporting industrial machinery, automation systems, or manufacturing equipment 
• Experience supporting serial/production machinery, including high-volume or standardized equipment 
• Hands-on experience with machine assembly, troubleshooting, and repair in a production or laboratory environment 
• Familiarity with ultrasonic welding systems or similar technologies, including plastic joining and vibration welding, strongly preferred 
• Understanding of plastic part design, assembly processes, ultrasonic components, and automation machinery/components 
• Good communication skills with previous customer-facing experience 
• Experience in sales engineering, applications engineering, estimating, or quoting is a plus 
• Technical certifications in automation, robotics, or industrial controls are a plus 
• SAP software experience preferred

Additional eligibility requirements

Must be flexible and able to move between work environments with little notice. Must be able to think logically and quickly while maintaining a calm demeanor. 

Work authorization/security clearance requirements

Must be legally authorized to work in the United States.

Affirmative Action/EEO statement 

MSUT an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or any other status protected by law.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, job descriptions typically change over time as requirements and employee skill levels change. Manager/Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Signatures

This job description has been approved by:

Manager______________________________________ Date ________________

HR__________________________________________ Date _________________

Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of the position. 

Employee______________________________________ Date__________________