IT Support Specialist / Service Desk

The Ms. Foundation for Women is seeking a highly skilled and service-oriented IT Support Specialist / Service Desk Analyst to serve as the primary local IT support resource for our New York office and remote staff. This role is a contract-to-hire position and is ideal for a self-motivated IT professional who thrives in dynamic, mission-driven environments and enjoys working closely with end users.

The successful candidate will support a small-to-medium sized organization, provide hands-on technical support across a wide range of technologies, coordinate with third-party vendors, and help ensure the Foundation’s IT environment remains secure, reliable, and compliant. This role requires a minimum of 3 days per week onsite and close collaboration with both leadership and staff.

End-User & Desktop Support

• Serve as the primary point of contact for IT support requests from onsite and remote staff
• Provide hands-on and remote support for:
• Windows and macOS desktops and laptops
• Mobile devices (iOS/Android)
• Wi-Fi and network connectivity
• Printers, scanners, and peripherals
• Conference room and A/V systems (Zoom, Teams, hybrid meetings)
• Support remote users using RMM and remote access tools

Systems & Platform Administration

• Administer and support Microsoft 365, including:
• Support Windows 10, 11, and emerging Windows 12 environments
• Assist with onboarding/offboarding of staff, including device setup and access management

Networking & Infrastructure

• Provide first-line support and troubleshooting for local network infrastructure
• Hands-on experience with Ubiquiti network equipment (switches, access points, gateways)
• Troubleshoot LAN/WAN, Wi-Fi, and connectivity issues
• Coordinate with ISPs and managed service providers as needed

Telephony & Communications

• Support and manage VoIP phone systems, including:
• Desk phones and softphones
• New user setup and phone provisioning
• Troubleshooting call quality and connectivity issues

Security, Compliance & Incident Response

• Support endpoint security tools and best practices
• Assist with incident detection, response, and remediation
• Ensure devices are patched, monitored, and compliant with organizational security standards
• Maintain strong awareness of cybersecurity hygiene in a nonprofit environment

Operations, Asset & Vendor Management

• Manage IT asset inventory (laptops, phones, peripherals)
• Track and manage incoming IT support requests and prioritize appropriately
• Escalate complex issues to third-party vendors and MSP partners when required
• Maintain accurate documentation of systems, procedures, and support activities
• Participate in small IT projects and technology improvements

Position Requirements

• 5–8 years of experience providing IT support for small to medium-sized, fast-paced organizations
• Ability to work independently and manage tasks across multiple priorities, while collaborating closely with a small, distributed team;
• The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives;
• Prior experience supporting nonprofit organizations strongly preferred
• Strong experience with:
• Microsoft 365, SharePoint, Entra ID (IntraID), Intune
• Windows 10 / 11 (Windows 12 familiarity a plus)
• macOS environments
• Ubiquiti networking equipment
• VoIP phone systems
• RMM and remote support tools
• Solid understanding of endpoint security, patching, and incident management
• Excellent written and verbal communication skills
• Strong documentation and organizational skills
• Ability to work independently, self-manage priorities, and handle multiple requests simultaneously
• Professional demeanor and strong customer-service mindset

Education & Certifications

• Minimum: Associate’s degree in computer science or a related field
• OR equivalent combination of relevant certifications and experience
• Relevant certifications (Microsoft, CompTIA, networking, security) are a plus

Physical & Location Requirements

• Ability to lift and carry up to 30 lbs.
• Must be able to commute to Brooklyn office, within 1 hour.
• Reliable transportation required
• Minimum of 3 days onsite per week

Compensation

90-100k

Deadline

Please apply by April 15.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

• MSF is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MSF will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Sandra Isiofiah via email at sisiofiah@ms.foundation.org