What are the responsibilities and job description for the Dispatcher position at Mrs.Michael?
Mrs. Michael is looking for a driven, detail-oriented Dispatcher to join our team! If you thrive in a fast-paced environment, love multi-tasking, and enjoy wearing multiple hats, this role is for you. You’ll be the vital link between our customers and our technicians — making sure every call is answered, every appointment is scheduled, and every technician is in the right place at the right time.
What You’ll Do:
- Dispatch and support technicians across plumbing, electrical, and HVAC service calls.
- Multi-task daily by scheduling customer appointments, entering data, handling paperwork, and assisting with office needs.
- Coordinate with technicians to arrange return trips, preventative maintenance, and follow-up service calls.
- Maintain accurate and updated customer records in our database.
- Answer customer inquiries with professionalism, from scheduling to billing questions.
- Collaborate with technicians and office staff, ensuring smooth communication and strong teamwork.
- Assist with invoice preparation, work order reviews, and other administrative tasks.
- Handle challenges with confidence, using clear communication and effective conflict resolution.
What We’re Looking For:
- Someone who can balance multiple hats — scheduling, dispatching, customer service, and office support.
- Excellent communication skills (both verbal and written).
- Strong organizational and time management skills.
- A team player who values collaboration and thrives in a supportive environment.
- Previous dispatch, customer service, or office experience is a plus!
Why Join Us:
- Competitive pay and benefits.
- Monday – Friday, 9am–5pm.
- Opportunities for training, growth, and professional development.
- Be part of a company where teamwork and customer satisfaction come first.
- A dynamic role where every day is different — and your ability to multi-task makes the difference.
Ready to put your skills to work in a rewarding career? Apply today and join the Mrs. Michael family!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18 - $20