Call Center Agent

We are looking for motivated individuals to join our Call Center Team January 3, 2023. Are you someone that has customer service or debt collections experience in a call center, retail environment, or another professional setting? MRS looks forward to you joining the MRS team! MRS provides a Best-in-Class training program! If you truly enjoy assisting customers to identify solutions, we WANT you at MRS! While some organizations are struggling in the midst of the global pandemic, MRS is continuing to thrive and needs reliable individuals seasoned in establishing quick and efficient customer solutions to service our Blue Chip clients.

JOB TITLE:

Call Center Agent 3rd Party

JOB SUMMARY: Exercise the highest level of professionalism, customer service and communication skills in the recovery of money to achieve monthly collection goals. This role requires a high level of customer service, persuasion, and negotiations skills, as well as a mind for problem-solving to assist customers in resolving outstanding financial obligations in a call center environment.

QUALIFICATIONS

• High school education or equivalent.
• Previous work on 3rd party paper is preferred.
• At least six months working knowledge/work ethics experience preferred.
• Proficient in data entry, multitasking, and computer navigation.

DUTIES AND RESPONSIBILITIES OF JOB

• Act as a liaison between businesses and customers to find a resolution to outstanding financial obligations
• Production based call center environment with high energy.
• Inbound and Outbound call types with several customer interactions per day.
• Responsibilities include developing payment plans, locating customers via telephonic and other digital technologies to begin the recovery process, and the ability to negotiate payments to resolve the outstanding obligation.
• Ability to display proper problem solving/negotiation tactics to assist customers with resolving outstanding financial obligations.
• Ability to maintain a professional demeanor throughout all interactions (customer, co-workers and client interactions).
• Ability to understand client needs and how your contributions impact performance.
• Display proper active listening skills to understand customer concerns.
• 30 days perfect attendance during training.
• Ability to work 3 days, 2evening and rotating Saturday shifts.

Disclosure: Text messaging will be used by MRS BPO LLC, Recruiting Team, and may be sent using an automatic telephone dialing system. No purchase is required to receive text messages from MRS BPO, LLC, and we do not charge to receive them. However, standard text messaging rates from your wireless carrier may still apply. Any costs related to receiving a text message are the responsibility of the recipient. Check with your cellphone provider for details on receiving text messages (SMS).