Manager, IT Operations

DEPARTMENT: IT

REPORTS TO: Chief Information Officer

POSITION DESCRIPTION:

The IT Infrastructure and Operations Manager oversee MRP Solution’s IT infrastructure, network, and operations for our manufacturing businesses. In this role, you will work with the CIO, Key Business Stakeholders, and other IT leaders to develop an IT Infrastructure and Network Strategy that is forward thinking and promotes and supports the company’s technological transformation. You will also be responsible for all activities that optimize the value, cost, and risk of infrastructure and cloud solutions.

RESPONSIBILITIES:

• Directs and oversee the evaluation of current and future enterprise infrastructure and network needs and managing the design and application of information systems that help the enterprise infrastructure of the organization.
• Develop productive relationships with IT and business leaders across the organization to influence how the enterprise infrastructure and network architecture can enable new sources of value.
• Work with the CIO, business stakeholders, and other IT leaders to develop overall IT infrastructure and network strategy in the context of the business strategy.
• Develop productive relationships with business leaders across the organization and other IT teams to ensure infrastructure and network operation and support are meeting expected levels of service, quality, and performance.
• Lead, empower, and motivate your team through mentorship and coaching.
• Develop and enhance the practices for the infrastructure, network, and IT operations management so that we are following practical best practices and continuously looking for ways to improve.
• Oversee relationships with major vendors and service providers, ensuring they cost-effectively meet business needs.
• Ensure IT Operations processes (including external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• Work with the information security team to ensure infrastructure and network is secure and risks are mitigated.
• Work with stakeholders to accomplish the infrastructure, network, and operations strategy in a way that improves the business and technical fitness of the IT infrastructure and support operations and minimizes its ongoing support costs.
• Oversee support activities in conjunction with applications team to ensure the infrastructure and network supporting applications perform well in production.
• Perform other tasks as directed.

REQUIRED SKILLS / ATTITUDES:

• Undergraduate or postgraduate degree in computer science, information systems, engineering, business management or a related field
• 10 years of experience in managing IT Infrastructure, Network, and Operations
• 5 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• 5 years of demonstrated experience managing a high-performing, cohesive team
• Proven track record for implementation of transformational enterprise infrastructure and network architecture, specifically Cloud Architecture and SD-WAN solutions
• Work with hybrid enterprise infrastructure environment of Cloud-Based and On-Premise solutions ensuring that the enterprise infrastructure and network is utilized to maximum capabilities
• Experience managing Office/Microsoft 365 solutions for email, active directory (Azure AD), and related offerings
• Experience managing server infrastructure utilizing Virtual Server environments (VMWare, AWS, Azure, etc.)
• Experience with Infrastructure as a service (Iaas)
• Manage multiple vendor teams that provide infrastructure, network, and operations support
• Successfully communicate technical concepts to non-technical people in a way that drives results.
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Manufacturing industry background including knowledge supporting Regulatory Validated systems and processes

Physical Requirements:

While performing the duties, the employee will be working in an office environment as well as on the manufacturing plant floor. The employee is required to sit and/or stand for computer or floor responsibilities, reach with hands and arms and handle objects and other tools, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs. Employees may be required to lift up to 50 pounds.

RESPONSIBILITIES:

• Safety Responsibilities:
  • Supports a culture where employees address unsafe conditions and behaviors, make suggestions for improvements, and actively participates in implementing solutions
  • Identifies safety gaps and self-initiates corrective actions
  • Strictly adheres to plant safety, housekeeping, and 5S efforts
  • Understands, identifies, and corrects safety hazards
  • Drives a culture which empowers employees to understand and embrace what they own
• Food Safety Responsibilities:
  • Monitors and verifies activities to ensure that finished goods and raw materials are coming in and out of the facility meet consumer safety and quality standards.
  • Complies with all company food safety and quality assurance procedures
  • Reports any product or process failures that could impact food safety of manufactured products to the location’s Food Safety Team Leader and submits an appropriate incident report

About MRP:

MRP Solutions (MRP), a plastic cap manufacturer, is a leading provider of high-quality, injection molded plastic closures, jars and packaging components used every day by millions of consumers around the globe. But we offer more than just plastic caps and lids – we deliver industry-leading packaging solutions tailored to each customer’s unique requirements, providing best-in-class product protection while ensuring consumer confidence.

MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity. By constantly innovating, MRP enables our customers to grow, making us a preferred partner.

We are passionate about partnering with distributors and manufacturers who understand that plastic caps and lids are a small but important part of how people experience their brands. Together, we deliver packaging with purpose.

Our Vision:

We deliver industry-leading packaging solutions tailored to each customer’s unique requirements, providing best-in-class product protection while ensuring consumer confidence.

By constantly innovating, MRP enables our customers to grow, making us a preferred partner.

Our Values & Beliefs

• Integrity – We have the courage to act with the highest level of integrity, even when no one is watching. We do what is right 100% of the time.
• Value Creation – The sole reason a company exists is to create real long-term value for society. This starts with ensuring human safety, as value cannot be created without first protecting human life. We seek opportunities for mutual benefit with all of our stakeholders, including customers, employees, shareholders, suppliers, and the communities in which we operate. In everything we do, our overarching goal is to deliver superior results..
• Accountability - We are accountable to each other and to our stakeholders. We say what we do and do what we say. We embrace a culture of ownership, empowering and equipping employees with the ability to own their outcomes.
• Entrepreneurial - Everyone thinks and acts like owners, employing good economic and critical thinking skills while adopting the risk profile of our shareholders. We are inquisitive, constantly seeking out opportunities to improve, actively searching for and innovating across each and every aspect of our business. We relentlessly strive to understand and profitably anticipate what our customers need and value, because if our customers do not grow, we do not grow.
• Respectful and Friendly – Everyone deserves to be treated with respect and dignity. Because everyone's perspective has value, we embrace diversity of thought, background and experiences. We are friendly and lead with a smile. What we do is important, but how we do it is what makes it impactful.
• Change - We actively seek out and embrace change wherever profitable. Because society is constantly identifying and employing new and better ways of accomplishing tasks, we must constantly innovate, reinvent and, ultimately, destroy the old ways of doing business. We actively engage in rigorous debate and embrace challenge to ensure we stay relevant and deliver superior results.
• Fulfillment – Our employees are the foundation of our success. We foster an environment enabling our employees to learn, grow and accept more accountability as they demonstrate capability. We promote more than just individual connection as community at work brings people together through common interest, objectives or experiences.

MRP Solutions is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, color, religion, sex (including sexual orientation, gender identity or expression, transgender status), national origin, age, disability, medical condition, marital or protected veteran status or any other basis or characteristic prohibited by applicable federal, state, or local law. Consistent with the obligations of state and federal law, MRP Solutions will make reasonable accommodation for qualified individuals with disabilities. Any employee who needs reasonable accommodation should contact Human Resources.