Quality Assurance Lead (Tosca, Neoload)

mroads is looking for a "Quality Assurance Lead" for one of the direct clients. This is a remote opportunity with the client.

You’ll be the driver of quality culture, not just quality control. Your leadership will inspire a team to move beyond test execution and toward strategic thinking, proactive ownership, and scalable process excellence. This is a rare opportunity to influence the quality of a system that impacts both the business and real-world experiences of guests and hotel staff.

You’ll play a foundational leadership role in delivering a platform that powers daily life for real people around the world. If you're driven by quality as a craft and excited to lead teams that care deeply about building the right thing, the right way, we would love to meet you.

What You'll Do

Lead & Inspire

• Lead, mentor, and grow high-performing QE teams across multiple workstreams.
• Cultivate a culture of ownership, accountability, and continuous improvement where QE teams are proactive partners, not passive checkers.

Own Quality Engineering Strategy

• Define and evolve a multi-layered QE strategy including functional testing, performance, end-to-end (E2E) flows, user acceptance testing (UAT), and UX congruency.
• Develop test plans and frameworks that optimize both speed and depth of coverage, leveraging automation-first principles.
• Drive adoption of AI-assisted test design, self-healing test automation, and intelligent test selection to maximize velocity and feedback quality.

Deliver Testing Excellence

• Ensure quality across web/mobile front ends, backend services, APIs, third-party integrations, and orchestration layers.
• Oversee performance, load, and scalability testing to ensure system resilience under real-world hotel operations workloads.
• Own E2E testing architecture across verticals, with a strong focus on experience fidelity and cross-functional integration.

Champion Shift-Left & Dev Collaboration

• Integrate QE with early-stage design, code reviews, and architectural planning.
• Promote test-in-code, contract testing, and static analysis as part of a modern shift-left approach.

Elevate Observability & Quality Signals

• Integrate with engineering and SRE to establish test observability, SLIs/SLOs for quality, and feedback loops.
• Enable the team to respond faster to incidents and detect regressions earlier with data-driven quality intelligence.

Enable Scalable Testing Infrastructure

• Standardize automation tooling across teams.
• Drive Test Data Management (TDM) practices to improve test reliability and reduce flakiness at scale.
• Explore resilience/chaos testing to validate system behavior under failure conditions.

Measure & Improve

• Establish quality KPIs and dashboards that track release readiness, automation health, test coverage, and defect trends.
• Conduct retrospectives, root cause analyses, and release reviews to drive learning loops.

Requirements

• Strong experience with web/mobile application testing, backend/API validation, and test automation frameworks.
• Proven ability to lead performance/load testing initiatives.
• Deep understanding of Agile delivery models, CI/CD practices, and release governance.
• Strong partnership skills with Engineering, Product, UX, and DevOps teams.
• Excellent communication, strategic thinking, and mentoring abilities.

Preferred

• Exposure to AI/ML in test automation, intelligent test selection, or GPT-assisted test case generation.
• Experience implementing observability into QE pipelines or integrating test health into SRE dashboards.
• Background in the hospitality/travel domain or other ops-heavy, multi-system environments.
• Knowledge of accessibility, internationalization testing, and mobile device QA strategies.