What are the responsibilities and job description for the Desktop Support Analyst position at MRoads?
- Strong knowledge of Windows, Mac and iOS operating systems.
- Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in MDM tools such as Intune, Jamf, Airwatch (Workspace ONE UEM).
- Experience in Active Directory.