Demand Planning and Order Management Leader

Our client seeks an experienced Demand Planning and Order Management Leader to oversee the order processing and fulfillment teams and is responsible for ensuring orders are processed accurately and efficiently. Analyzes customer and vendor demand and develops forecasts for future demand. Works closely with leadership to ensure adequate distribution of duties and cross-training by all staff is managed and aligns with the needs for sales and leadership.  Experience in the retail industry a plus.

This position is full-time M-F, in-office and located in Charlotte, NC.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Order Management

• Manage the day-to-day operations of the order processing department 
• Direct and guide staff, and monitor their performance 
• Ensure customers receive quality service 
• Work with other departments like sales, to ensure orders are delivered on time and are accurate 
• Create and implement policies and procedures for the order processing department 
• Troubleshoot order processing issues and resolving customer complaints 
• Prepare order performance reports and analyze trends 
• Maintain accurate records and systems 
• Onboard and develop new staff and cross-train department for adequate coverage.
• Work with customers to de-escalate contentious situations 
• Ensure the team has knowledge of the product line, prices, lead times, and marketing programs 
• Work with manufacturing to resolve customer order issues 
• Process customer returns and identify opportunities for improvement 

Demand Planning

• Create demand forecasts for multiple time horizons and levels of aggregation. 
• Review historical sales and purchase data, research demand drivers, and prepare forecast data. 
• Work with cross-functional leadership; sales, marketing, and customer finance to understand demand drivers and obtain accurate information. 
• Lead and direct scheduling and orders staff. 
• Create production, attachment, and inventory schedules. 
• Implement solutions to improve the accuracy of demand forecasts. 
• Train new demand forecasters and analysts and cross-train department for adequate coverage.

• Meet with other managers and executives to review strategies

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• 5 years of experience in Supply Chain, Demand Planning, or Order Management, with at least 2 years in a supervisory role
• Strong SAP experience
• Inventory planning and forecasting experience
• Customer order management experience
• Logistics and warehouse operations knowledge
• Advanced Excel skills
• Cross-functional leadership ability
• Strong analytical and problem-solving skills

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to low.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.