What are the responsibilities and job description for the Customer Support & Administrative Specialist position at MRIMed?
Company Description
MRI Med is a growing medical accessory startup committed to providing high-quality MRI accessories and excellent customer service to the healthcare industry. We are looking for a dedicated and detail-oriented individual to join our team and support daily operations in a dynamic, fast-paced environment.
Role Description
This is a full-time on-site role for a Customer Support & Administrative Specialist located in Petaluma, CA. The Customer Support & Administrative Specialist will be responsible for performing administrative tasks, providing excellent customer service, assisting in financial tasks, and ensuring smooth day-to-day operations. Other duties include communicating with clients, handling inquiries, and supporting various team functions.
Responsibilities
- Process and fulfill customer orders accurately and efficiently
- Handle customer service inquiries and make professional sales calls
- Manage email correspondence, letter writing, and fax communications
- Perform general office tasks, including filing and record keeping
- Utilize QuickBooks for invoicing and UPS Worldship for shipping
- Create and manage documents and spreadsheets using Microsoft Office (Word, Excel)
- Provide professional, friendly support over the phone
- Multitask effectively while maintaining high attention to detail
- Contribute as a self-starter who takes initiative in daily tasks
Qualifications
- Proficiency with QuickBooks and UPS Worldship (preferred)
- Strong skills in Microsoft Office Suite (Word, Excel)
- Excellent written and verbal communication skills
- Organized, reliable, and detail-oriented
- Ability to multitask and prioritize effectively
- Professional, friendly demeanor
- Prior experience in administrative support, customer service, or order fulfillment
Compensation
- This is an hourly, in-person role.
- Compensation will be based on experience.
- Pay Range: $35–$38 per hour
Hours
Monday - Friday, 8am - 3pm
*Please note that our office does not have a traditional, 40 hour work week.
Salary : $35 - $38