CLS Scheduling and Support Coordinator

MRC Industries

Job Title: Community Living Supports (CLS) Scheduling and Support Coordinator

Department: Community Living Support

Job Classification: Nonexempt/hourly

Reports To: Community Living Supports Supervisor

Pay Range

Minimum: $17.00

Midpoint: $19.50

Maximum: $22.50

Why Work Here

MRC offers a dynamic work environment that fosters innovation, values diversity, and promotes professional growth. We are dedicated to empowering individuals with disabilities through meaningful employment and community engagement. Join a team committed to fostering inclusivity and making a positive impact on people's lives.

Job Summary

Seeking a full-time Coordinator to manage the complex daily scheduling of clients and staff, ensuring seamless service delivery across programs. This position is primarily responsible for optimizing staffing levels, matching personnel with client needs, and resolving roster gaps in a fast-paced environment. Acting as a critical operational anchor, this role serves as the primary backup to the Supervisor, providing leadership and team oversight when required. Additionally, this position maintains field readiness to step in directly as a Community Living Supports (CLS) Coach to ensure client coverage when needed.

Essential Duties And Responsibilities

• The ideal candidate should be very detailed, organized, and be able to multi-task with excellent communication skills
• Maintaining and optimizing client and staff schedules
• Logging, documenting, and updating databases of all reports and paperwork received/due from clinical staff, and clients
• Answering high volume of calls
• 25% of the time performing duties as a Community Living Supports Coach assisting clients with their individualized plan of service.
• Provide direct physical assistance and personal care to youth and adults, including personal hygiene management, and responding to soiling or toileting needs as required.
• Supports Supervisor with client tours and intakes when needed
• Working closely with clinical staff and other staff in central support, and programs
• Responding to staff and clients in a timely manner
• Assist supervisor with auditing the accuracy, quantity and timeliness of staff notes.
• Maintaining good customer relations
• Must be a problem solver
• Performing related clerical duties, such as word processing, maintaining filing and record systems, scanning, faxing, and photocopying
• Assisting other program staff and be a strong team player
• Maintains confidentiality of client information
• Follows all regulatory compliance
• Completes other miscellaneous duties as assigned
  
  

Required Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Criminal records, driving and recipient rights screening required
• Valid Michigan driver's license, good driving record and the availability of licensed, insured vehicle for use on the job required.
• Strong organizational skills and detail oriented
• Should be process oriented
• Must be able to enforce policies and procedures and be comfortable influencing
• Proficiency in Outlook, Microsoft Office, and electronic health records
• Strong Communication skills (both speaking and writing is required)
• High attention to detail
• Exceptional responsiveness and follow-through.
  
  

Education And Experience

• At least two years of patient/client scheduling preferred
• Associate degree strongly preferred, but not required
  
  

Work Conditions

• May be exposed to bloodborne pathogens, infectious diseases, and parasites
• Travel in the community
• Sitting for extended periods
  
  

At MRC, we value diversity and are committed to fostering a workplace where all employees feel respected, supported, and empowered. Individuals are recruited, hired, and promoted based solely on relevant job-related criteria and without regard to age, color, race, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy or related conditions, marital or familial status, disability, genetic information, veteran or military status, immigration or citizenship status (as permitted by law), caste, or any other status protected by applicable law. MRC is an Equal Opportunity Employer (EOE).

We welcome applicants from every background. Veterans and individuals with disabilities are strongly encouraged to apply. Requests for accommodation in the application process are welcomed and can be directed to Human Resources.