Sales and Service Representative

Overview

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally; build quotes that simultaneously create value for the customer and profitability for MRC Global.

• Identify and actively pursue sales opportunities to contribute to overall sales growth.

• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.

• Utilize MRC Global systems/software to create quotes, locate available products/material, process customers’ orders, create vendor purchase orders (PO), and other tasks related to customer needs.

• Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.

• Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed.

• Proactively respond to customers’ needs and concerns with options by use a problem-solving approach.

• Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.

• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes; consult with manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.

• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.

• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
  

Required Experience

• One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.

Skills & Abilities

• Competent in the use of computers and software applications.

• Ability to communicate and promote ideas and transfer detailed knowledge to others.

• Ability to effectively present information in one-on-one and small group situations .

• Attention to detail; works with a sense of urgency.

Working Conditions

• Frequent driving/traveling.

• Able to interact with others frequently .

• Most work is performed at a desk or in front of a computer .

• Able to sit/stand for long periods of time .