Help Desk Support Specialist

Who we are:

MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans.

Position Summary:

We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment.

Responsibilities:

• Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
• Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets).
• Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting.
• Take ownership of support requests from start to finish and escalate as needed.
• Help with new hire onboarding, workstation setup and basic hardware deployments.
• Document issues and solutions in the ticketing system for knowledge sharing and tracking.
• Deliver white-glove customer service, ensuring all employees have smooth technology experience.
• Perform routine maintenance tasks and assist with IT projects as required.

Qualifications:

• Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus.
• 2 years of college required; working towards an AA degree or equivalent, bachelor’s degree a plus.
• Proficiency with Windows 10 and Windows 11 and Mac OS.
• Basic knowledge and hands-on experience with Office 365.
• Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums.
• Experience supporting Zoom Rooms, AV Set ups, or similar technologies.
• Basic understanding of cloud storage.
• Strong troubleshooting and problem-solving abilities.
• Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service.
• Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects.
• Discretion and trustworthiness in handling confidential information.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.