What are the responsibilities and job description for the Engine Technical Support Specialist position at MRA Recruiting Services?
Job Title: Engine Technical Support Specialist
Customer & Dealer Support | Industrial Engines | Mechanical Troubleshooting
About Us
Engine Power is a dynamic team of professionals dedicated to designing, assembling, selling, and supporting innovative power solutions—mechanical (diesel/gasoline/LPG engines) and electric (battery and hybrid) systems—for non-road applications. We value integrity, accountability, proactivity, positivity, and professionalism, making us a rewarding and supportive workplace for individuals eager to make a difference.
The Opportunity - What Makes This Role Unique?
The Engine Technical Support Specialist* role goes beyond the typical mechanic position. As an Engine Technical Service Specialist, you’ll take on a wide variety of responsibilities, including hands-on engine repairs, technical problem-solving, product training, and continuous improvement initiatives, ensuring variation in your day.
- Ownership of Projects: Take charge of service tickets, drive improvement projects, and contribute to designing innovative product solutions.
- Diverse Technical Challenges: Work with traditional diesel/gasoline/LPG engines, hybrid and electric solutions.
- Continuous Growth & Learning: Build your expertise through hands-on repairs, testing, and product training—for yourself and others.
- Collaborative Culture: Thrive in a team that values positivity, professional development, and mutual support.
- Dynamic Work Environment: Engage in both in-shop and on-site repairs, application testing, and advanced diagnostics.
Key Responsibilities
- Handle technical and parts inquiries via phone and email.
- Manage assigned service tickets and prioritize critical needs, such as unit-down situations.
- Perform hands-on engine repairs in our shop or at customer sites.
- Conduct product training sessions, combining presentation skills with hands-on instruction.
- Participate in continuous improvement efforts and assist with product testing and design.
- Support warranty claims and manage service work orders effectively.
Qualifications
- High school diploma or equivalent GED.
- 5 years of technical service experience (preferred).
- 3 years of internal combustion engine repair experience.
- Strong mechanical aptitude and familiarity with computer-based tools (e.g., Microsoft Office).
Travel Requirements
- Travel as needed to customer sites or other locations. (Around 10%)
Why Join Engine Power? At Engine Power, you won’t just have a job—you’ll have a career. From opportunities to innovate to a team that feels like family, we’re dedicated to helping you succeed. If you’re passionate about solving complex challenges and advancing your technical skills, this is the place for you.
Next Steps
If this sounds like a match for you, we’d love to hear from you!
*Internal name of this role is Technical Service Specialist
We Make it Easy
Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.