What are the responsibilities and job description for the Assistant General Manager position at Mr. T's Pizza & Ice Cream?
Mr. T's Values:
1. Customer Joy
We believe every interaction is an opportunity to make someone’s day better. From the moment customers walk in, we aim to create a positive, memorable experience that keeps them coming back.
2. Personal Responsibility
We take ownership of our actions and decisions, ensuring that every pizza, every scoop, and every interaction reflects our commitment to excellence.
3. Family First
As a family-operated business, we treat everyone—customers and team members—like part of our family. We create a welcoming, inclusive environment where everyone feels valued and cared for.
4. Sacrificial Service
We go above and beyond for our customers and fellow employees, putting their needs first and making every effort to exceed their expectations.
Our work environment includes:
- Family Owned and Operated
- Hard working and caring culture
- Leadership training
- Career Growth Opportunities
- Cash tips paid out after each shift
- Paid training
Responsibilities:
- Order taking on the front counter
- Preparing, cutting, and serving high-quality pizzas
- Serving ice cream
- Maintaining a clean and safe dining room
- Answering the phone
- Upholding Mr. T's brand and recipe standards
- Lead daily operations across kitchen, front-of-house, and delivery.
- Manage scheduling, labor efficiency, and inventory control.
- Train, coach, and hold team members accountable for performance and culture.
- Drive great guest experiences through speed, accuracy, and hospitality.
- Use POS systems (Toast / HungerRush) to manage reporting, cash, and sales tracking.
- Help GM oversee hiring, onboarding, and team development.
- Monitor costs and implement smart systems to hit profitability goals.
- Ensure food safety, cleanliness, and compliance with health standards.
- Be a visible leader on the floor — leading by example during peak hours.
Experience & Qualifications
- Previous restaurant management experience (fast casual or pizza a plus).
- Strong leadership, communication, and accountability skills.
- Experience with scheduling, training, and team development.
- Comfort with inventory management and controlling costs.
- Familiarity with POS systems (Toast, HungerRush preferred).
- Able to thrive in a high-volume, fast-paced environment.
- Hospitality-driven mindset: you deeply care about people, culture, and the guest experience.
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Pay: $45,000.00 - $57,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $45,000 - $57,000