What are the responsibilities and job description for the Restaurant General Manager position at Mr Stax - Wingstop?
Position: General Manager for our IHOP in our Southington location
Hours are ALL daytime 7AM-5PM with 2 days off
SUMMARY
The Restaurant General Manager (GM) directs the operation of an assigned unit by performing the duties outlined below
Restaurant General Manager ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and Guest.
- Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan.
- Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon.
- Recruit, train and retain Team Members in accordance with the current SOP and operations plan for the assigned unit. Maintain turnover within acceptable limits. Conduct on-going coaching and administer the restaurant hourly compensation plan.
- Ensure food follows SOP in the areas of specifications, recipes, plating and garnishes. Ensure food is presented well and served at appropriate temperatures, within standard ticket times.
- Maintain a safe and secure restaurant. always Keep the back door of the restaurant and the doors to the office locked. Control guest checks and follow proper register/cash-handling procedures.
- Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP) materials, posters and placemats. Keep menus clean and in good condition. Use Family Friendly promotional items.
- Complete all required reports and paperwork. Handle paperwork accurately and on a timely basis. Maintain personnel files with appropriate employment and legal documents.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Directly supervises Assistant Manager, Crew Chief and restaurant hourly Team Members at assigned unit. Responsible for the overall direction, coordination and evaluation of the Company unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) and two to four years related experience
and/or training, or equivalent combination of education and experience.
Job Type: Full-time
Pay: $60, $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $75,000