What are the responsibilities and job description for the Office Professional position at Mr. Rooter of Mansfield?

Benefits/Perks:

Flexible work schedule
Paid vacation/holidays*
Advancement opportunities
Professional development opportunities

*Varies by Franchise Location

Company Overview:

Mr. Rooter Plumbing’s proven systems make it easy for our plumbers to achieve their goals, whether financial, professional and/or personal. Mr. Rooter implements our Code of Values of Respect, Integrity, and Customer Focus while having Fun in the Process, making it a place you will be proud to work for.

If you are looking to take your career to the next level, you have the desire to learn a system that helps you become the best in the industry, and you have the grit and persistence to make things happen, we want you!

Specific Responsibilities:

Process inbound customer calls with the goal to book service appointments
Perform outbound customer calls as needed to follow-up, reschedule appointments, etc.
Maintain communication with Mr. Rooter Plumbing Service Professionals to maintain efficiency.
Dispatch Mr. Rooter Plumbing Service Professionals to customer locations
Cash/payment management/handling
Data entry
Customer invoice administration

Job Requirements:

You will be asked to perform office/clerical duties to ensure internal paperwork is processed correctly, phone calls are answered timely, customers are communicated with efficiently, and Mr. Rooter Plumbing Service Professionals are effectively dispatched to customer locations.

Able to lift 25lbs
Customer-focused attitude
Proficiency to navigate tablet-based technology
Professional appearance and personality
Positive attitude with a desire to learn with the best
Team player who can work independently

Desired Experience: High school diploma or general education degree (GED) and a minimum of one year work experience and/or training: or equivalent combination of education and experience

There’s a reason Mr. Rooter® Plumbing has been around since 1968 – we’re the best of the best. Work with Mr. Rooter® Plumbing and you’ll have access to the latest technology and top-of-the-line equipment, all so you can tackle the toughest jobs faster. Behind the colorful uniforms and branded vans are pros who get the job done right the first time. Ready to step up? With hundreds of locations worldwide, each is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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