What are the responsibilities and job description for the Digital Marketing & Customer Service Representative position at Mr. Rooter of Macomb?
Benefits:
- Competitive salary
- Free food & snacks
- Paid time off
Mr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. We’re looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting our online presence.
If you’re organized, people-oriented, and digitally savvy, this role is a great opportunity to grow with a respected brand.
What You’ll Do
- Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner
- Schedule service appointments and follow up with customers as needed
- Manage and update digital platforms, including social media pages and online listings
- Assist with online marketing efforts such as promotions, reviews, and basic content creation
- Monitor and respond to online reviews to maintain a positive brand image
- Coordinate with technicians and office staff to ensure smooth customer experiences
- Maintain accurate customer records and service details
What We’re Looking For
- Strong communication and customer service skills
- Comfortable using social media, email, and basic digital marketing tools
- Organized, reliable, and able to multitask in a fast-paced environment
- Tech-savvy with basic computer skills (CRM systems a plus)
- Prior experience in customer service, marketing, or administrative roles preferred
- Experience in home services or trades is a plus—but not required
Why Work With Mr. Rooter Plumbing
- Supportive, team-oriented work environment
- Training and growth opportunities
- Competitive pay based on experience
- Stable company with a strong local and national reputation
- The chance to make a real impact on customer satisfaction and brand growth
Ready to join a company that values professionalism, positivity, and great service?
Apply today and become part of the Mr. Rooter Plumbing team!