What are the responsibilities and job description for the Part-Time Office Administrator – Dispatch & Billing position at Mr. Handyman?
Part-Time Office Administrator – Dispatch & Billing
Location: Peabody, MA
Schedule: Monday–Friday, approximately 25–30 hours per week
Pay: $18–$22 per hour, depending on experience
At Mr. Handyman, we're known for exceptional service, quality workmanship, and our Done Right Promise. We're seeking an organized, customer-focused Office Administrator to help coordinate our daily operations and deliver an outstanding customer experience.
If you're organized, customer-focused, and enjoy supporting a successful team, we'd love to hear from you.
Why Join Our Team?
- Competitive pay
- Paid sick leave and vacation time (available after 90 days)
- Growth and advancement opportunities
- Supportive team environment
- Company-provided apparel
- Optional Aflac supplemental insurance
What You'll Do
- Coordinate technician schedules, dispatching, and job routing
- Serve as the primary communication link between customers and technicians
- Handle inbound and outbound customer communications
- Generate invoices, process payments, and maintain accurate billing records
- Monitor job progress and help ensure appointments stay on schedule
- Deliver an exceptional customer experience that encourages repeat business and referrals
What Success Looks Like
- Efficient scheduling that maximizes technician productivity
- Accurate and timely billing and payment processing
- Clear communication with customers throughout the service process
- High customer satisfaction and positive reviews
- Strong support for technicians and daily operations
Who We're Looking For
- Friendly, professional, and customer-focused
- Highly organized with strong attention to detail
- Comfortable multitasking in a fast-paced environment
- Self-motivated and dependable
- Strong problem-solving and communication skills
Requirements
- Reliable transportation to our Peabody office
- Strong computer skills, including Microsoft Office and Excel
- Excellent phone and customer service skills
- Previous experience in dispatching, scheduling, customer service, office administration, call center operations, or billing preferred
- Experience with scheduling software is a plus
Join a company that values its employees and takes pride in delivering outstanding service every day.
Benefits:
Vacation & Paid Time Off, Sick Leave, Performance BonusSalary : $18 - $22