What are the responsibilities and job description for the Client Service Representative position at Mr. Handyman?
Location: Clemmons Area
Pay: $17–$20/hr Bonuses (Based on Experience)
Be the Voice of Mr. Handyman—Where Professionalism Meets Personality
Are you organized, upbeat, and love making things happen over the phone? Mr. Handyman of Greater Winston-Salem is looking for a confident, sales-savvy Office Professional who can manage calls, book jobs, and create an unbeatable customer experience—every time.
We’re growing fast and need someone who thrives in a fast-paced environment, communicates clearly, and knows how to turn a phone call into a scheduled appointment.
What You’ll Do:
- Convert Calls Into Customers
- Own the first impression. Answer inbound calls, follow up on leads, and close appointments with confidence and care.
- Keep the Schedule Full
- Book efficiently, route smartly, and stay flexible to ensure our Service Professionals stay busy and on time.
- Set Clear Expectations
- Guide customers through our process, answer questions clearly, and help them feel confident in choosing Mr. Handyman.
- Be a Team Player
- Collaborate with office and field staff to keep everything running smoothly—and have fun doing it.
What You Bring:
- A friendly, professional phone voice
- 2 years office, customer service, and sales experience
- Great instincts for customer needs and scheduling
- Confidence to lead conversations and close jobs
- Comfort using customer management or scheduling software
- Problem-solving mindset and a sense of urgency
Perks & Pay:
- $17–$20/hr based on experience
- Bonus opportunities
- PTO Paid Holidays
- 401(k)
- Uniforms provided
- Daytime hours – no nights, weekends, or on-call
- Bi-weekly direct deposit
You’ll Love This Job If You:
- Enjoy turning leads into booked jobs
- Like a fast-paced day with variety and challenge
- Are motivated by doing excellent work and seeing results
- Want to be part of a respected, growing company
- Believe great customer service is a craft
Apply Today
If you’re ready to be the voice and heartbeat of a top-tier home services company, we want to talk to you. Qualified applicants will be invited to schedule an interview soon after applying.
This role is with a local franchisee of Mr. Handyman, not Mr. Handyman SPV LLC or its affiliates. Franchise owners set all compensation and benefit plans independently.
Salary : $17 - $20