What are the responsibilities and job description for the Inside Sales/Dispatcher position at Mr. Handyman of W. Greenville, Anderson and Clemson?
Front Office / Service Coordinator
About the Position
Mr. Handyman of W. Greenville, Anderson & Clemson is looking for a dependable, organized, and personable Front Office / Service Coordinator to join our team.
This is an important front-office position that serves as the connection between our customers, service technicians, and management team. We are looking for someone who enjoys helping people, communicates professionally, stays organized in a busy environment, and takes ownership of their responsibilities.
This is not simply a call-center or CSR position. The right candidate will help coordinate the daily flow of our service business from the first customer call through scheduling, follow-up, and job completion.
Key Responsibilities
- Answer incoming customer calls in a friendly and professional manner
- Respond to customer inquiries and gather information about requested repairs and projects
- Schedule estimates, service appointments, and technician visits
- Coordinate daily schedules and communicate changes with technicians
- Maintain accurate customer and job information in our scheduling system
- Follow up with customers regarding estimates, scheduling, and completed work
- Make outbound calls to customers as needed
- Assist with appointment confirmations and technician routing
- Communicate professionally through phone, text, and email
- Help ensure customers receive timely updates throughout their project
- Assist with invoices, estimates, work orders, and other office documentation
- Maintain organized customer and job records
- Work closely with management and field technicians to keep daily operations running smoothly
- Help resolve routine customer concerns and escalate issues to management when appropriate
- Provide general administrative and front-office support as needed
What We’re Looking For
The ideal candidate will be:
- Friendly, professional, and confident on the telephone
- Dependable and punctual
- Highly organized with strong attention to detail
- Comfortable handling multiple responsibilities at the same time
- Able to communicate clearly with customers and coworkers
- Comfortable using computers, email, scheduling software, and text messaging
- Able to learn new software and procedures quickly
- A problem solver who takes initiative
- Comfortable working in a fast-paced service environment
- Able to remain professional when dealing with difficult or frustrated customers
- Team-oriented with a positive attitude
- Willing to take ownership of tasks and follow through until they are completed
Preferred Experience
Previous experience in any of the following is helpful:
- Office administration
- Service coordination or dispatching
- Scheduling
- Customer service
- Home services or construction
- Property management
- HVAC, plumbing, electrical, restoration, or other service businesses
Service Titan experience is preferred but not required.
Home-service experience is preferred but not required. We are willing to train the right person who has strong communication skills, organization, professionalism, and a willingness to learn.
Compensation
Starting Pay: $17.00 per hour
Opportunities for increased responsibility and growth may be available as the employee develops within the position.
Why Join Mr. Handyman?
We are a locally owned and operated home-service business backed by the nationally recognized Mr. Handyman brand. Our office and technicians work together as a team with a common goal: taking care of our customers and providing professional, dependable service.
We’re looking for someone who wants to become an important part of our office—not simply answer phones.
Apply
If you are organized, dependable, enjoy working with people, and like being part of a team where every day is a little different, we would like to hear from you.
Salary : $17