What are the responsibilities and job description for the Customer Service Representitive position at Mr. Handyman of E. Nashville & Hendersonville?
30 Westech Dr., Tyngsboro, Massachusetts, 01879, US
Customer Service Representative
Construction Company | Tyngsboro, MA
Monday–Friday | 8:00 AM–5:00 PM
$16–$20 per hour (based on experience)
Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.
What You’ll Do
We’re a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, we’d love to hear from you.
Apply
Customer Service Representative
Construction Company | Tyngsboro, MA
Monday–Friday | 8:00 AM–5:00 PM
$16–$20 per hour (based on experience)
Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.
What You’ll Do
- Answer incoming customer calls and assist with service requests
- Schedule and dispatch technicians to maximize daily productivity
- Communicate appointment details and manage customer expectations
- Follow up with customers regarding appointments and service concerns
- Maintain accurate customer records in ServiceTitan
- Coordinate with technicians and office staff throughout the day
- Support customer satisfaction and retention through professional communication
- Promote the Mr. Handyman Done Right Promise
- Strong communication and phone skills
- Excellent organizational and multitasking abilities
- Experience using computer-based scheduling and CRM systems
- ServiceTitan experience preferred
- Construction, home services, or trades industry knowledge preferred
- Professional, dependable, and customer-focused
- Aflac insurance
- Dental insurance
- Retirement plan available
- Paid Time Off (PTO)
- Paid holidays
We’re a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, we’d love to hear from you.
Apply
Salary : $16 - $20