What are the responsibilities and job description for the Day Customer Service Representative position at Mr. Greens Produce?
Mr. Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps!
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Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.
Summary:
Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.
Responsibilities:
- Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
- Handle and carefully respond to all customer and sales inquiries via phone, email and chat
- Provide excellent customer service
- Aim to answer questions on the first call by being proactive in your customer service approach
- Facilitate communication among customers, sales, transportation and warehouse.
Requirements:
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail
- Ability to prioritize based tasks based on deadlines
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
- Ability to work independently and still be a team player
- High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
- Bilingual is preferred and willing to travel for training
- Must be able to work weekends - Day Shift (6am to 2pm)
Physical Demands/ Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position works in an office environment with low to moderate noise levels.
- Individual sits for long periods of time while operating a keyboard and communicating via telephone.
- May involve standing/walking as needed primarily on a level surface throughout the day.
- May include lifting things up to 15 pounds, on occasion.
Benefits:
- Referral program
- Health insurance
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Life insurance
- Employee assistance program
- Disability insurance
- Paid holidays