What are the responsibilities and job description for the Shift Manager position at Mr. Gatti's Pizza?
Overview
We are seeking an experienced and dynamic Shift Manager to oversee daily restaurant operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive knowledge of food preparation, and a passion for delivering exceptional customer service. This role is vital in ensuring smooth shift transitions, maintaining high standards of food safety and quality, and fostering a positive team atmosphere. The Shift Manager will play a key role in managing staff, controlling inventory, and upholding the restaurant’s operational excellence.
Responsibilities
- Supervise and coordinate daily restaurant operations during assigned shifts to ensure efficiency and high-quality service.
- Oversee food preparation processes, ensuring adherence to safety standards and quality control measures.
- Manage POS systems including Aloha POS and Micros POS for order processing, cash handling, and sales reconciliation.
- Monitor inventory levels, place orders as needed, and control food and supply costs to meet budget targets.
- Train, mentor, and evaluate staff members on food handling, customer service, safety procedures, and operational protocols.
- Ensure compliance with food safety regulations and sanitation standards across all areas of the restaurant.
- Handle customer inquiries or complaints professionally to ensure guest satisfaction.
- Assist with shift scheduling, interviewing potential team members, and participating in staff development initiatives.
- Maintain cleanliness and organization of the kitchen and dining areas during shifts.
- Support catering, banquet events, or special functions as needed to uphold service standards.
Experience
- Proven management experience within the food industry, ideally in quick service & fast food restaurants or casual dining establishments.
- Extensive background in food preparation, kitchen management, and food safety practices.
- Experience with POS systems such as Aloha POS or Micros POS is preferred.
- Demonstrated ability to supervise teams effectively, including training & development of staff members.
- Prior experience in restaurant management or hospitality management roles is highly desirable.
- Knowledge of inventory control, budgeting, and food production processes.
- Strong leadership skills with a focus on team management, customer service excellence, and operational efficiency.
- Background in culinary arts or fine dining experience is a plus for understanding high-quality food standards. This position offers an exciting opportunity for a dedicated professional to lead a vibrant team while ensuring exceptional dining experiences for guests. We value leadership qualities, operational expertise, and a passion for the food industry in our candidates.
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
Salary : $13 - $14