What are the responsibilities and job description for the Customer Service Representative position at Mr Appliance of Springfield?
Overview:
The Customer Service Representative acts as the main point of contact for customers.
You will answer questions, solve problems, and process requests with a friendly and
professional attitude.
Duties:
● Answer inbound phone calls, return customer calls, answer emails, and monitor
live chats/texts.
● Resolve customer complaints and provide accurate product info.
● Update and manage customer account data in company software.
● Set schedules, process orders and organize parts.
Experience:
High school diploma or equivalent.
● 1 to 3 years of customer service or data entry experience.(Preferred but not
required)
● Clear verbal and written communication skills.
● Good computer skills and typing accuracy.
● Good team working skills.
● Pleasant speaking skills.
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $15 - $16