What are the responsibilities and job description for the Patient Care Advocate position at MPOWERHealth?
Overview
Join Our Team as a Patient Care Advocate at MPOWERHealth!
At MPOWERHealth, we're not just a healthcare company—we're innovators, dreamers, and doers. For over a decade, we've been empowering independent musculoskeletal physicians with state-of-the-art clinical services, groundbreaking technology, and seamless back-office solutions. Our mission? To simplify the complex, predict the unpredictable, and create better outcomes for patients and providers alike.
Your Mission (Should You Choose to Accept It): As a Patient Care Advocate, you'll be the heartbeat of our patient experience. Your voice will offer comfort, your actions will bring clarity, and your dedication will make a difference.
Location: This is an In-Office role at our office in San Antonio, TX.
Compensation: Compensation is determined based on the following criteria:
- Low Range: Entry-level experience with foundational skills.
- Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
- High Range: Extensive experience with a proven track record of success in similar roles.
Pay will be evaluated based on experience, skills, and qualifications during the hiring process.
Responsibilities
What You'll Be Doing:
Reviewing weekly clinical reports to identify and manage cases with adverse outcomes.
Making daily phone calls to patients who received IOM services, using a provided script to ask thoughtful, engaging questions.
Documenting patient feedback with precision and care.
Communicating with patients, insurance providers, and attorneys to resolve inquiries and ensure satisfaction.
Qualifications
What You Bring to the Table:
1 years of solid experience in medical collections is required.
Solid understanding of CPT codes, ICD-10, and healthcare regulations.
Thorough knowledge of HIPAA privacy regulations.
Lightning-fast, accurate data entry skills.
Emotional intelligence with a compassionate, tactful communication style.
Why You'll Love Working with Us:
Multiple medical plan options to fit your lifestyle.
Health Savings Account with generous company contributions.
Comprehensive dental and vision coverage for you and your loved ones.
401(k) with company match to help you build a secure future.
Paid vacation, sick time, and company holidays for well-deserved breaks.
Wellbeing program with health insurance incentives to keep you feeling your best.
Join us and be part of a team where your compassion meets innovation. Together, let's redefine patient care. Apply today and make a meaningful impact—one call, one patient, one success story at a time.
