What are the responsibilities and job description for the Analyst, User Services OH/PA position at MPOWERHealth?
Overview
About MPOWERHealth:
For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.
Benefits:
- Multiple medical plan options
- Health Savings Account with company contributions
- Dental & vision coverage for you and your dependents
- 401k with Company match
- Vacation, sick time & Company paid holidays
- Company wellbeing program with health insurance incentives
Responsibilities
Responsibilities:
- Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
- Create and manage user accounts and access
- Perform Office 365 and network administration
- Assist in IT Asset Management to ensure accurate inventory records
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
- Create knowledge base articles, checklists, procedures, and end-user training
- Office 365 Administration
- Microsoft Office Experience
- Active Directory Experience
- Exchange Server/ Exchange Online Experience
- Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
- Mobile Device Management Experience
- AV Equipment/Video Conferencing Solutions Experience
- Experience with Windows OS, MAC OS, iOS, Android
- Bachelor’s degree or equivalent combination of education and experience
- Minimum 1-year experience in a similar role
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
Qualifications
Qualifications & Skills:
- Strong knowledge of IT support practices, hardware, and software troubleshooting.
- Excellent organizational and communication skills.
- Ability to build relationships with business leaders and translate needs into IT solutions.
- Strong problem-solving and decision-making abilities.