What are the responsibilities and job description for the Solution Architect With Copilot Studio and Agentic AI position at MPower Plus?
Job Title: Solutions Architect
Location: Redmond, WA (100% Onsite)
Overview
Microsoft is seeking a Solutions Architect with expertise in Microsoft Copilot Studio, Agentic AI, automation, and enterprise support operations. This role will focus on designing and supporting AI-powered automation solutions, improving incident management processes, and enhancing operational efficiency across enterprise security and identity platforms.
Key Responsibilities
- Build, deploy, and support AI Agents using Microsoft Copilot Studio.
- Design automation solutions using Copilot, Power Platform, and IcM APIs.
- Develop incident detection, alerting, classification, and remediation automation.
- Support enterprise identity and security platforms including YubiKey, MFA, and authentication services.
- Manage customer interactions and ensure SLA compliance.
- Perform Root Cause Analysis (RCA) and drive process improvements.
- Create dashboards and reporting using Power BI.
- Develop SOPs, technical documentation, and knowledge articles.
- Collaborate with engineering, operations, and support teams.
Required Skills
- Microsoft Copilot Studio
- Agentic AI / AI Agent Development
- Azure and Microsoft 365
- Power Platform / Power Automate
- Incident Management
- ServiceNow, Jira, or Remedy
- RCA and Troubleshooting
- Power BI
- Strong communication and customer-facing experience
Salary : $140,000 - $150,000