What are the responsibilities and job description for the Banquet Operations Manager position at MPI San Diego Chapter (MPISD)?
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Banquet Operations Manager
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The Madison Concourse Hotel
Madison, Wisconsin, United States
(on-site)
Banquet Operations Manager
Share Print
The Madison Concourse Hotel
Madison, Wisconsin, United States
(on-site)
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Preferred
Posted 1 day ago
Banquet Operations Manager
Share Print
The Madison Concourse Hotel
Madison, Wisconsin, United States
(on-site)
Job Type
Full Time
Job Duration
Indefinite
Salary
$65,000.00 - $75,000.00
Min Experience
2-3 Years
Min Education
Associates Degree
Required Travel
None
Salary - Type
Yearly Salary
Job Function
Hospitality
Description
The Madison Concourse Hotel and Governor’s Club is seeking a Banquet Operations Manager to lead exceptional events, develop a high performing team, and help create memorable guest experiences.
Whether you’re an experienced banquet leader looking for your next challenge or a hospitality professional ready to step int a larger leadership role, this is an opportunity to make a visible impact. In this role, you’ll help shape the guest experience, mentor and develop team members, and contribute to the success of one of Madison’s premier hospitality destinations.
Salary Range: $65,000-$75,000 per year, based on experience
Schedule: Flexibility to work a schedule that includes days, evenings, weekends, and holidays based on business demands.
What You’ll Do
- Lead, coach and develop the banquet team through hands on leadership
- Oversee event setup, execution, and breakdown to ensure seamless operations
- Manage hiring, onboarding, training and performance management
- Ensure staffing, room setups, and service standards align with event specifications
- Partner with catering, culinary, housekeeping, and other departments to deliver exceptional guest experiences
- Resolve guest concerns and maintain high standards of hospitality and service
- Manage banquet inventory and operational supplies
We’re seeking a leader who can inspire a team while maintaining a strong operational focus
Preferred Background:
- Proven experience in banquet operations, convention services, catering, hospitality, or large-scale event environments
- Demonstrated leadership ability with a track record of coaching, developing and motivating teams
- Strong operational knowledge of event planning, service execution and delivering high quality guest experiences
- Familiarity with Banquet Event Orders and coordinating events according to detailed specifications preferred
- Exceptional organizational and time management skills, with the ability to balance competing priorities in a fast-paced environment
- A commitment to hospitality excellence, attention to detail, and creating memorable experiences for our guests
- Experience in a Union environment
- Event Management Software experience
- Basic audiovisual (AV) knowledge
- Enjoys being visible and engaged with their team
- Takes pride in mentoring and developing others
- Thrives in a fast-pasted, event-driven environment
- Has a passion for hospitality and creating memorable guest experiences
- Is ready to expand their leadership responsibilities and grow their career
As Madison’s largest convention hotel, The Madison Concourse Hotel features 373 guest rooms, 27,000 square feet of flexible meeting space, 28 meeting rooms, and 6 hospitality suites. Located in the heart of downtown Madison, our hotel hosts everything from corporate conventions and association meetings to weddings, galas, and social events.
As an independent hotel, we take pride in providing genuine, caring service and creating memorable experiences for every guest. Our team is committed to hospitality excellence, collaboration, and exceeding expectations at every opportunity.
Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:
- Free employee parking
- Free employee meal
- Discounted hotel rooms
- 401-K matching retirement plan
- Paid time off
- $1,000 Employee Referral Bonus
- Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
- Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
- Pet Insurance for all employees
- A vibrant and inclusive work environment that values teamwork and celebrates your contributions
- A comprehensive Quartz health insurance plan
- Dental insurance
- Vision insurance
- Company-paid basic life insurance and short term disability
- Flexible Spending Account (FSA)
- Additional life insurance policy
Qualified applicants must be able to complete a pre-employment drug test, background check, and reference checks. The Madison Concourse Hotel is a drug-free workplace.
Requirements
Education
Preferred
- Associates or better
Required
- Prior experience leading a team
- Proficiency in using the Microsoft Office Suite
- Knowledge of banquet/catering functions helpful
- Knowledge of BEOs
- Experience working/supervising in a union environment helpful
- Basic AV Knowledge helpful
The Madison Concourse Hotel
Please refer to the company's website or job descriptions to learn more about them.
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Madison, Wisconsin, United States
Median Salary
Net Salary per month
$4,315
Cost of Living Index
69/100
69
Median Apartment Rent in City Center
(1-3 Bedroom)
$1,718 - $3,045
$2,382
Safety Index
63/100
63
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$150 - $400
$224
High-Speed Internet
$50 - $100
$74
Transportation
Gasoline
(1 gallon)
$3.07
Taxi Ride
(1 mile)
$3.22
Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.
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Salary : $65,000 - $75,000