Quoting Specialist Call Center

Who are we?

At Mphasis, a BPO provider, we take great pride in enhancing our clients' operations. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Summary:

We are seeking a Quoting Specialist to join our team supporting a major telecommunications client in a BPO environment. In this role, you'll be responsible for preparing accurate quotes for telecom services, collaborating with internal teams, and ensuring compliance with pricing policies. This is a great opportunity for someone with strong analytical abilities and excellent interpersonal skills, looking to grow in the telecom or BPO industry.

Duties Include:

• Prepare accurate quotations for telecommunications products and services based on customer requirements.
• Collaborate with sales teams to identify customer needs and provide appropriate pricing solutions.
• Ensure timely delivery of quotes to customers, adhering to internal deadlines and quality standards.
• Maintain records in CRM systems and ensure compliance with internal processes.
• Assist in improving quoting processes for better efficiency and accuracy.

Soft Skills:

• Problem-Solving: Ability to think critically and resolve issues as they arise.
• Collaboration: Strong team player, able to work with different departments and stakeholders.
• Adaptability: Comfortable working in a dynamic, fast-changing environment.
• Customer-Centric Mindset: Focused on delivering value and maintaining high levels of client satisfaction.
• Attention to Detail: Ability to maintain accuracy while working under pressure.

Qualifications:

• Proficiency with MS Office/G-Suite is mandatory.
• 1–3 years of experience in quoting, pricing, or sales support (preferably in telecom or BPO).
• Strong attention to detail and organizational skills.
• Proficiency in CRM/ERP systems (Salesforce, SAP, etc.).
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in using quoting software and Microsoft Office Suite, particularly Excel.
• Ability to work independently as well as collaboratively in a fast-paced team environment

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at Mphasis will know no limits! Eager to know more? Become a part of our team!