What are the responsibilities and job description for the Payment Processing Specialist position at Mphasis?
About the Company
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
About the Role
Candidates will provide client-facing support and operational expertise for Wires, ACH, Host-to-Host, and API payment channels. Responsibilities include assisting clients with onboarding, troubleshooting, transaction processing, and ensuring compliance with relevant regulations. All activities will focus on delivering high-quality payment operations and service within the specified channels.
Responsibilities
Client-Facing Service Delivery
- Provide professional, timely, and accurate responses to client inquiries related to payment operations.
- Demonstrate expertise in explaining payment processes, troubleshooting issues, and guiding clients through onboarding and ongoing support.
- Maintain high standards of client communication, including documentation of interactions and follow-ups.
Operational Excellence
- Execute payment operations (Wires, ACH, H2H, API) in accordance with documented procedures and regulatory requirements.
- Ensure accuracy and completeness in transaction processing, reconciliation, and reporting.
- Proactively identify and resolve operational issues, escalating as needed per defined protocols.
Collaboration & Communication
- Collaborate effectively with internal teams (IT, operations, client service) to resolve issues and implement solutions.
- Provide regular status updates, progress reports, and issue logs to designated stakeholders.
- Attend scheduled meetings and participate in knowledge-sharing sessions.
Compliance & Risk Management
- Adhere to all relevant regulatory, security, and compliance standards.
- Support audit and risk management activities by providing required documentation and evidence of controls.
Continuous Improvement
- Recommend process improvements and automation opportunities based on observed pain points or inefficiencies.
- Stay current with industry best practices and emerging payment technologies.
Quality Assurance
- Meet or exceed defined service level agreements (SLAs) for accuracy, timeliness, and client satisfaction.
- Participate in quality assurance reviews and implement feedback for ongoing improvement.
Documentation & Knowledge Transfer
- Maintain comprehensive documentation of processes, issues, resolutions, and client interactions.
- Ensure smooth knowledge transfer to internal teams at project completion or transition points.
Qualifications
- Minimum 3 years of experience in client-facing roles within financial services or payments operations.
- Knowledge and hands-on experience with Wires, ACH, H2H, and API payment processing.
- Effective communication and project management skills.
- Familiarity with client onboarding, testing, and implementation processes.
- Ability to work on-site within the Tampa location.
- Ability to speak Spanish is a plus.
Equal Opportunity Statement
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.