What are the responsibilities and job description for the Field Service Representative position at MPG Parent Holdings LLC?
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FIELD SERVICE REPRESENTATIVE
ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400 strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.
Position Overview
The Field Service Representative supports MPG’s Langenfeld division within the Twin Cities territory. This part-time, non-exempt role (15–29 hours per week) is responsible for auditing and maintaining planograms, executing merchandising initiatives, and supporting in-store programs across assigned accounts.
This position requires strong organization, independence, and the ability to build productive relationships with store associates and management while representing MPG and our clients professionally.
Key Responsibilities
- Manage and maintain a consistent rotation of store visits within the assigned territory, ensuring all service cycles are completed on schedule
- Audit and maintain planograms, including downstocking, facing, straightening, and POP fulfillment
- Set and reset displays, planograms, and promotional materials following schematics
- Attend store sets and resets within assigned territory
- Maintain POP and brochure inventory associated with assigned accounts
- Build and maintain strong working relationships with store associates, management, and client partners
- Develop product knowledge and conduct in-aisle and formal product training as needed
- Complete site visit surveys and enter all work performed within 24 hours of each store visit
- Assist with special projects and additional initiatives as assigned
Required Experience and Education
- High school diploma required
- Previous merchandising, retail, or field service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently with a high level of initiative and self-motivation
- Strong organizational skills and attention to detail
- Ability to adapt to changing priorities and work effectively under pressure
- Sound decision-making and problem-solving skills
Additional Requirements:
- Ability to travel 25–50% within the assigned territory
- Must have reliable transportation and a valid driver’s license
- Access to a computer and smartphone to complete reporting requirements
- Ability to lift and/or move up to 50 pounds
- Ability to stand, walk, bend, stoop, kneel, and reach for extended periods
Why You'll Succeed:
You take ownership of your territory and pride yourself on delivering consistent, high-quality execution. You are dependable, organized, and proactive in solving problems at the store level. You thrive working independently while maintaining strong professional relationships and representing clients with excellence.
Benefits
MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
Diversity and Inclusion
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
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