What are the responsibilities and job description for the Field Service Technician position at MPD INC?
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Field Service Technician | Kustom Signals, Inc.
Kustom Signals, Inc. has proudly served law enforcement agencies across the globe for more than 60 years with reliable, cutting-edge technology and dedicated support. As an employee-owned company, we believe that quality matters at every touchpoint—from the expertise of our global sales team to the innovation of our engineering, and especially the care and precision of our customer service professionals. We’re looking for a Field Service Technician to bring their skills, energy, and professionalism to our customer service team and help us continue to set the standard in public safety technology.
About the Role:
As a Field Service Technician, you will play a key role in supporting law enforcement by providing hands-on service and installation of Kustom Signals’ advanced traffic enforcement and video systems. You’ll travel to customer sites to diagnose, repair, calibrate, and maintain a wide range of electronic equipment—ensuring peak performance in the field. This position also includes opportunities to educate users through on-site product training.
You’ll be part of a company that values teamwork, initiative, and continuous improvement. Our Field Service Technicians are trusted problem-solvers and technical ambassadors who help deliver the experience our customers expect and deserve.
What You’ll Do:
- Install Kustom Signals equipment in customer vehicles
- Troubleshoot and repair product systems in the field
- Perform speed recertification and calibrate instruments to meet performance standards
- Deliver technical support and customer training onsite
- Maintain detailed service records and support documentation
- Adapt installation procedures to accommodate different vehicle types and customer needs
- Travel extensively to service locations and maintain a high level of independence and professionalism
- Support product improvement efforts by generating customer feedback and service data
- Assist with inventory management, expense reports, and related administrative tasks
- Perform other duties as needed to support the team and our mission
hy Join Kustom Signals:
- Employee Stock Ownership Plan (ESOP)
- Educational assistance program
- Opportunities for professional growth
- Meaningful work supporting public safety agencies
- A team-focused, quality-driven culture
Benefits:
- Benefits are available on the first day of employment.
- Company-sponsored life and short-term disability insurance.
- Comprehensive health, dental, and vision insurance.
- Health Savings Account when paired with a high-deductible medical plan.
- 401k retirement savings plan with an employer match of up to 4%.
- 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
- Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
- Tuition reimbursement for pre-approved courses.
- Climate-controlled work environment.
- Consistent weekday schedules provide an exceptional work-life balance.
- A people-first culture grounded in teamwork, accountability, and innovation
Step into a career where your expertise makes a difference every day—join a team that values precision, innovation, and commitment to service.
Apply today and be part of something that matters!
Qualifications:
Skills:
- Strong knowledge of circuit boards, processors, chips, and electronic systems
- Proficient with PC architecture, hardware, and peripheral troubleshooting
- Familiar with test equipment such as oscilloscopes, power meters, and signal generators
- Effective communication skills for customer and team interaction
- Analytical thinking with excellent diagnostic abilities
- Able to read and interpret technical documents and schematics
- Self-motivated with the ability to work independently
- Comfortable with physical work, including lifting and installation tasks
- Capable of delivering on-site product training to customers
- Willing and able to travel up to 90% of the time, including overnight stays
Qualifications:
- High school diploma or equivalent required
- Formal electronics training (via associate degree, military, vocational, or manufacturer programs)
- Minimum 3 years of experience in field service installation and electronic repair
- FCC General Class License or willingness to obtain within 6 months of hire
- Valid driver’s license with a clean driving record