Quality Manager

Looking for a job where you can use your experience in quality management? Want to work with a company that has been in existence for over 60 years and values its employees? MPC Plating may have an opportunity for you.

ABOUT THE COMPANY

Located in Brooklyn, Ohio, MPC Plating was founded as a metal plating operation. Branching out into plastic plating in 1985, MPC now plates exclusively on plastics. MPC has remained a one-stop job shop plater, investing in work-class equipment and developing a team capable of producing products that meet the demanding specifications that our customers require in the Automotive, Appliance, Heavy Truck, and Medical Industries.

We offer a competitive wage and benefits, including medical, dental, 401(k), flexible spending account, paid time off, paid holidays, and long-term disability.

We have an immediate opening for a full-time Quality Manager. IATF experience is strongly preferred.  

POSITION SUMMARY:

Provides leadership and direction to the MPC Plating quality function, including the overall quality system and associated staff. Develops, implements, and manages effective quality policies and procedures.  

Essential Duties and Responsibilities

•  Manages the employees of the Quality Department, including off-site product or process evaluations of contractors

•  Serves as liaison between Plastics Production and Management, with consistent daily interaction between Production and Plating regarding non-conforming parts

•  Responsible for the Non-Conformance process

•  Responsible for overseeing the Return Material Authorization (RMA) process and team

•  Acts as a customer advocate, developing strong relationships with customer quality departments to ensure they have a positive experience with MPC Plating

•  Provide data-driven feedback to upper management

•  Monitors quality system trends using process control methodologies, improvement actions, and ensures proper root cause analysis and corrective actions

•  Identifies system-wide root causes and works with department managers and teams to predict defects and complaints, then develops and implements solutions to improve

•  Performs plant-wide audits on quality-related activities and provides improvement plans on findings

•  Responds formally to customer concerns and issues through off-site visits or formal written responses

•  Actively participates in the resolution of product quality problems through interface with operations, sales, and customer representatives

•  Coordinates vendor quality issues

•  Coordinates IATF Certification effort  and ensures we pass IATF Audits

•  Participates in projects as they relate to quality and associated customer satisfaction issues

•  Supervises quality testing projects

•  All other duties as assigned

Required Qualifications

•  Quality management experience, preferably in an automotive and/or plating environment

•  Quality system experience

•  Proficient skills in Microsoft Office applications such as Microsoft Project, Excel, PowerPoint, and Word

•  Proficient in multiple technical disciplines, analytics, and assurance techniques.

•  Proven ability to lead, motivate, and develop personnel, particularly with project and cross-functional teams.

•  Proven ability to cultivate and maintain strong customer relationships

•  Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.

•  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

•  Strong verbal and written communication and team-building skills

Preferred Qualifications

•  Bachelor’s degree in Engineering, Business Administration, or related discipline preferred

•  Working knowledge of IATF16949 quality systems and standard operating procedures

•  Experience in lean manufacturing and Six Sigma

•  Experience with Plex ERP system or similar cloud ERP systems

MPC Plating is an Equal Employment Opportunity employer. If you need assistance during the application process, please contact Human Resources.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.   All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.