What are the responsibilities and job description for the Customer Service Representative position at MP Equipment?
Description
MP Equipment, a Middleby company, has been in business for more than 50 years providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing total line solutions—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines.
MP Equipment has a great opportunity for a Customer Service Representative to join our Team!
The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed.
Requirements
To be successful in this position, you will need the following skills:
Must be able to reliably commute or relocate to Gainesville, GA 30504:
MP Equipment, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits
MP Equipment, a Middleby company, has been in business for more than 50 years providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing total line solutions—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines.
MP Equipment has a great opportunity for a Customer Service Representative to join our Team!
The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed.
Requirements
To be successful in this position, you will need the following skills:
- 1 – 2 years of customer service experience in a manufacturing environment.
- 1 – 2 years of experience supporting a sales team in a manufacturing environment.
- 1 – 2 years upselling experience – know what your customers need before they know it and influence them to purchase the products.
- 1 – 2 years of experience working in a team environment and participating in and contributing to the team’s success.
- Excellent communication skills, both exchanging and understanding verbal or written information.
- Quick and accurate data entry skills.
- Strong math skills.
- Strong problem-solving and decision-making skills.
- Phone etiquette skills – the ability to convey to the customer their importance in a professional manner.
- The ability to utilize engineering equipment drawings to interpret product information.
- The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome.
- The ability to multitask.
- The ability to be adaptable in a constantly changing environment.
- Strong self-control in order to remain calm regardless of the situation.
- Effective time management skills – remain organized and meet deadlines.
- Must be able to report to work on time every day and remain as needed to resolve customer needs.
- Basic mechanical aptitude is a plus.
Must be able to reliably commute or relocate to Gainesville, GA 30504:
MP Equipment, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Company-paid life insurance
- Paid time off
- Vision insurance
- Company-paid STD
- Company-paid LTD