What are the responsibilities and job description for the Experienced Customer Service/Inside Sales Rep-Moyer & Son position at Moyer & Son Inc?
Moyer Indoor Outdoor is hiring !!!!! We are looking for a dynamic Customer Service/Inside Sales Rep in our Oil/Propane division in our Souderton, PA location. This is an IN OFFICE position (not remote)
This person will be the first voice our customers hear when they call our Oil/Propane Division and will assist new and existing customers with their Oil/Propane needs.
This person will be the first voice our customers hear when they call our Oil/Propane Division and will assist new and existing customers with their Oil/Propane needs.
Experience in the Residential Oil/Propane industry is HIGHLY PREFERRED!!!!!
The requirements and responsibilities of the position are:
- Answer in-coming Customer calls
- Offer solutions in liquid energy to new and existing customers
- Ability to create and process contracts via the internet
- Provide answers/solutions to customer inquiries
- Provide support to key customers as an advocate. Customers assigned by supervisor on individual basis
- Relay information to technical support as necessary to provide optimum customer service
- Provide billing information to customers
- Provide product line-related information to customers
- Process lead/estimate requests
- Enter service requests in the computer
- Communicate with Credit department in reconciling customer past due issues
- Communicate with Billing department in reconciling customer billing questions
- Attend internal and external training programs as provided and scheduled by Customer Service Supervisor
- Complete or assist with all company duties as requested
- Upsell additional products such as contracts
- Offer opportunities to learn about other Moyer services
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong Math Skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Proven ability to multitask and prioritize tasks
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- At least 2 years of customer facing experience
Physical Requirements:
- Full-time work, 40-45 hours weekly
- Long periods of stationary activity seated at a workstation
- No lifting more than general office supplies
- Long periods of focusing on computer screens
- Continual keyboarding and data entry
This is a full time opportunity. All full time Moyer Indoor Outdoor Customer Service Representatives enjoy benefits including:
- Business Casual work environment
- Medical/Dental/Vision insurance available for employees and dependents first of the month after 60 days of employment
- Paid Time off after 90 days of employment
- 401(k) with company match
- Paid WEEKLY!
- Great hourly rate PLUS commission
- Non smoking campus
- Generous employee discounts on all Moyer products and services
EOE
Think you might like to bring your talents to us in our Oil/Propane department? Apply today! All post offer pre hire candidates will undergo a criminal background check and 12 panel drug screen.
Salary : $22 - $24
