What are the responsibilities and job description for the Quality Assurance Specialist position at Moving Mountains?
➡️Join our team as a full, time-year around Quality Assurance Specialist and enjoy a comprehensive benefits package, including medical, dental, and vision coverage, generous PTO, paid sick leave, a day off for your birthday, paid volunteer time and more!⬅️
Job Summary
The QA Specialist communicates with multiple departments; operations, front desk, housekeeping, and reservations in organizing and executing critical day-to-day functions in luxury properties. The QA Specialist will help optimize quality control through accuracy, timeliness, and communications to best serve our guests, owners, and vendors. This is a fun and exciting position requiring knowledge of all aspects of hospitality operations for someone who enjoys working independently. This is the perfect role for a trustworthy person and good communicator who enjoys focusing on the details to enhance a guest or owner stay. The position requires working weekends.
DUTIES AND RESPONSIBILITIES:
⮚ This job has no supervisor responsibilities.
DESIRED SKILLS AND EXPERIENCES:
Job Summary
The QA Specialist communicates with multiple departments; operations, front desk, housekeeping, and reservations in organizing and executing critical day-to-day functions in luxury properties. The QA Specialist will help optimize quality control through accuracy, timeliness, and communications to best serve our guests, owners, and vendors. This is a fun and exciting position requiring knowledge of all aspects of hospitality operations for someone who enjoys working independently. This is the perfect role for a trustworthy person and good communicator who enjoys focusing on the details to enhance a guest or owner stay. The position requires working weekends.
DUTIES AND RESPONSIBILITIES:
- Strong understanding of computers and Microsoft Outlook, Word and Excel. Knowledge of or willing to learn reservations software, Salesforce and Breezeway programs.
- Owns the responsibility and coordination of property checks including prearrival and postdeparture.
- Oversee daily inspections for quality control with housekeeping team.
- Overseeing organization of linens, restocking inventory and distribution of consumables
- Perform, coordinate and document home amenity and kitchen inventories
- Assist with prepping new properties Knowledge of Moving Mountains
- Become familiar with the inventory of all homes, components, and amenities.
- Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests.
⮚ This job has no supervisor responsibilities.
DESIRED SKILLS AND EXPERIENCES:
- Qualifications: High school diploma or general education degree (GED).
- Work Experience: 2 years or more property maintenance experience and/or training, or equivalent combination of education and experience.
- General Knowledge: Property Management, attention to detail, customer service, multitasking, Computer skills
- Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. Flexible working hours and ability to regularly work on weekends.
- Adaptability: Demonstrates a willingness and ability to change as new systems are implemented.
- Certificates, licenses and registrations required: Must have a valid driver’s license or CDL with a clean driving record and must maintain a clean driving record.
- Communication: Must possess excellent customer service skills, communication and interpersonal skills.
- Diversity: Ability to work with a diverse team and clientele.
- Attitude: Personable and able to deal with variety of personality types. Positive attitude to solving problems.
- Multitasking: Ability with logistics and coordination of simultaneous assignments
- Work Ethic: Deadline driven, detail oriented and able to work autonomously but also as a team player.
- Teamwork: Ability to interact positively with supervisor, management, coworkers, owners and guests.
- Frequently required to stand and walk, talk and hear
- Frequently required to climb, balance, bend, stoop, kneel or crawl
- Continually required to utilize hand and finger dexterity
- Continual exposure to wet and/or humid conditions (nonweather)
- Continually exposure to outside weather conditions
- Continually exposure to extreme heat or cold (nonweather)
- The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
- Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
- Additional remarks regarding work environment: o Able to get in and out of a vehicle
- Must be able to walk on icy & slippery surfaces
- Occasionally required to drive or may be expected to drive at some point
Salary : $25 - $28