Front Desk Manager

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Job Summary

As Front Desk Manager you will participate in and manage front desk operations in a fast-paced customer and team member focused environment. Your primary objective is to support the front of house operational team in alignment with company mission, vision, and values.

Responsibilities include working with, training, and supporting front desk team members to provide an exceptional member & guest experience within the facility. In addition to working the front desk and role-modeling exceptional service, this position includes administrative responsibilities such as scheduling, managing time-off requests and timeclocks, providing training to team members, and various projects to support the gym and operations.

Key to success in this role means fostering an environment of trust and respect by empowering others and cultivating a community that is welcoming, genuine, hopeful, nurturing, and determined. Foundational to our company is that we value purpose driven leaders who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.

The Front Desk Manager will report to the Assistant Gym Director of Englewood. The ideal candidate will have experience working in a fast-paced customer service-oriented environment, modeling and training others in providing excellent customer service, as well as excellent administrative abilities and initiative.

Job Responsibilities

· Represents the Movement model of service and member/guest experience.

· Ensures front desk operates smoothly, that team members are trained and scheduled appropriately, and able to provide an exceptional experience to members and guests.

· Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.

· As part of a rotating management schedule, works evening and weekend shifts regularly. This role is a Tuesday - Saturday schedule with multiple weeknight evening shifts required. 

Job Requirements

• Demonstrates excellence in providing a positive, warm, welcoming and engaging customer service and member/guest experience.
• Models and teaches great customer service skills.
• Ability to operate on a team and support gym leadership in building great culture that is aligned with our core values of growth, connection, and integrity. 
• Ability to operate independently – can manage time well and take initiative for completing administrative responsibilities and projects on time.
• Excellent administrative abilities, including organization, comfort with computer work, and ability to learn new software, attention to details, and mutli-tasking.
• Can effectively translate direction from Director team into action.
• Ability to communicate clearly with team members, including building rapport, setting expectations, providing recognition/praise, and providing constructive feedback.
• 2 years successful experience in customer-service/front of house operations for a busy, large-volume business.
• 1 year experience in management role, including providing training to staff and responsibility over administrative functions.
• Preference for individuals who embrace our passion for climbing, yoga, or fitness, and love of the outdoors.

Additional information

• Full-time position 32- 40 hours/weekly.
• Starting pay at $24.75/hour, flexibility available based on experience.
• Benefits include free membership, in-gym discounts, paid time off, 1 free membership to gift to a friend, guest visits, and pro-deals and more.
• New hires will complete a screening process.
• Scheduled shift times may vary from week to week or month to month and all work is in person.
• This role is primarily a Tuesday - Saturday schedule, with multiple week night evening shifts required. The role will also be primarily desk with a mix of scheduled admin. 

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Salary : $25