Senior Customer Experience Manager - Technology

Join the company defining what it means to be an Impact Lender!

Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

What You Need To Know

• Lead and support the day-to-day operations of the technology support team, ensuring employees receive timely, professional, and customer-focused guidance.
• Foster a service-first culture that prioritizes positive user experiences, responsiveness, communication, and continuous improvement.
• Oversee helpdesk and support operations to ensure issues are resolved efficiently while maintaining high levels of customer satisfaction.
• Serve as the primary point of escalation for complex or urgent support concerns, helping drive resolution through collaboration and accountability across teams.
• Partner with internal departments and business leaders to understand employee needs and deliver support solutions that improve productivity and the overall workplace experience.
• Work closely with infrastructure, application support, and other technology teams to ensure systems and services operate smoothly and reliably for end users.
• Mentor, coach, and develop support staff by promoting teamwork, professional growth, innovation, and a strong commitment to customer service.
• Monitor service trends, user feedback, and support metrics to identify opportunities for improving processes, communication, and service delivery.
• Lead initiatives that simplify the support experience through automation, self-service resources, and proactive communication.
• Help ensure technology support practices align with organizational policies, data privacy standards, and security requirements.
• Prepare and share operational updates, service insights, and recommendations with leadership to support informed decision-making and continuous improvement efforts.
• Plan staffing and resource allocation to maintain consistent support coverage during high-demand periods, projects, and after-hours needs.
• Encourage a collaborative, solutions-oriented environment where team members are empowered to deliver exceptional support experiences.
  
  
  

What We Are Looking For

• Bachelor’s degree or equivalent professional experience in technology support, business operations, customer experience, or a related field.
• 4 years of experience leading support or service-focused teams, with a strong track record of delivering exceptional customer and employee experiences.
• Proven ability to lead, motivate, and develop teams in a fast-paced, service-oriented environment.
• Strong communication and relationship-building skills, with the ability to collaborate effectively across departments and with all levels of the organization.
• Demonstrated ability to understand business needs and implement practical support solutions that improve service quality, efficiency, and user satisfaction.
• Experience managing helpdesk or support operations with a focus on responsiveness, accountability, and continuous improvement.
• Strong problem-solving and decision-making skills, with the ability to remain calm and customer-focused during high-priority situations.
• Ability to analyze service trends, gather feedback, and identify opportunities to improve processes and the overall support experience.
• Commitment to fostering a positive team culture centered on collaboration, professionalism, and continuous learning.
• Familiarity with service management best practices, workflow improvement, and customer support tools is preferred.
• Experience working with vendors and cross-functional teams to support organizational goals and maintain high service standards.
• Ability to work on-site at headquarters in Indian Land, SC.
• Flexibility to support business needs during high-volume periods, special projects, or occasional after-hours situations as needed.
  
  
  

Why Movement?

• Competitive pay
• Medical, dental and life insurance
• Company matched 401K (Roth and traditional, up to 6%)
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program
  
  
  

About Movement Mortgage

Movement Mortgage is not your average mortgage company. Our company is comprised of passionate people who strive for excellence while demonstrating servant leadership in everything we do. Here are the basics: we work hard, we have fun, and we make a difference. Sound too good to be true? Check us out on our website: www.movement.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the rights to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles, as it deems necessary to meet the needs of the business.

The expected salary range for this position is between:

$115,000.00 - $130,000.00

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay
• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
• Retirement plan: 401(k) and Roth
• Paid Time Off: 16 days front loaded. Prorated based on the start date month
• 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program
• Relocation packages available
  
  
  

The application window is anticipated to close on:

June 15, 2026

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com.