What are the responsibilities and job description for the Associate Support Technician position at Movement Mortgage?
Join the company defining what it means to be an Impact Lender
Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.
At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.
How You'll Contribute
- Triage, prioritize, categorize, resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs
- Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices
- Work in Active Directory\Entra ID performing routine duties such as onboarding, offboarding, password resets, group membership, and troubleshooting account lockouts, etc.
- Troubleshoot and resolve basic mobile device support requests iOS/Android
- Perform asset management duties such as hardware deployment, hardware return, break/fix, inventory reconciliation, and fulfilling hardware requests
- Provide user training and support for commonly used applications and systems
- Support end-user functions of the enterprise software application landscape, escalating to respective teams as needed
- Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests
- Participate in IT projects such as upgrades, rollouts, and migrations that fall within scope of Tier 1
- Troubleshoot basic network and application connectivity issues
- Effectively communicate across multiple channels such as email, ITSM cases, chat, phone, and in-person
- Assist with creating and maintaining relevant technical knowledgebase articles
Qualifications:
- This role is an internship with an expected start date of early January and end date of the end of May
- High school diploma or GED
- 1 years of experience working in a technical support role or relevant personal / educational experience
- Ability to be on-site at our headquarters in Indian Land, SC
- Working knowledge of Windows operating systems
- Ability to provide basic technical support on MacOS
- Basic experience administering Microsoft 365, Active Directory, Entra ID, and using remote support tools
- Proficient communication skills, both written and verbal
- Proficient multitasking and organizational abilities.
- Basic understanding of IT security principles and practices
- Strong analytical skills to investigate and resolve customer support cases
- Ability to work extended hours, including nights, weekends, and holidays, if needed during periods of high volume or to meet special requests
Even Better:
- Relevant certifications such as A , ITIL Foundation, etc. are nice to have
- Experience in the mortgage industry
- Experience with Jira/Confluence, Salesforce Service Cloud, or similar platforms
The expected salary range for this position is between:
$41, $61,700.00
The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
We also offer a benefits package that includes:
- Competitive pay
- Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
- Retirement plan: 401(k) and Roth
- Paid Time Off: 16 days front loaded. Prorated based on the start date month
- 11.5 paid holidays per year
- Employee assistance program
- Excellent career growth opportunity
- Fun, team-focused working environment
- Employee driven community outreach program
- Relocation packages available
The application window is anticipated to close on:
December 31, 2025
We're definitely not your average mortgage company. When you're ready to grow your career AND your impact, we're ready for you. We're also one of the nation's top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at
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Salary : $61,700